Jesse West
Lehi,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Receptionist
Hoopes Vision
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
Manager
The Cleaning Cottage
08.1998 - 05.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Approved regular payroll submissions for employees
Education
High School Diploma -
American Fork High School
American Fork, UT01.2000
Skills
- Administrative Support
- Scheduling
- File Management
- Time Management
- Customer/Client relations
- Customer Service
- Courteous and Professional
- Bank Deposits
- Effective Communication
- Attention to Detail
- Punctual and Reliable
- Active Listening
Timeline
Receptionist
Hoopes Vision
06.2023 - Current
Manager
The Cleaning Cottage
08.1998 - 05.2023
High School Diploma -
American Fork High School
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