Jesse McDowell
Hemet,CA
Overview
11
11
years of professional experience
Work History
Wireless Sales Pro
Premium Wireless Retail
10.2025 - Current
- Meet and exceed sales goals by executing new phone sales, upgrades, and accessory bundling.
- Proactively start conversations with Walmart customers.
- Explain wireless solutions to buyers in simple, easy-to-understand terms.
- Recommend personalized product baskets to buyers.
- Teach shoppers how to enjoy new products through successful setup and activation.
- Keep wireless planogram displays fully stocked and in flawless condition.
Front Desk Agent/ Night Audit
Holiday Inn Express & Suites Murrieta
06.2024 - 12.2025
- Greeted and registered guests, ensuring a welcoming atmosphere and efficient check-in process.
- Managed reservations using hotel management software, optimizing room assignments for guest satisfaction.
- Provided information on local attractions and services, enhancing guest experience through personalized recommendations.
- Handled guest inquiries and complaints promptly, resolving issues to maintain high customer service standards.
- Coordinated with housekeeping to ensure timely room availability, improving operational efficiency during peak hours.
- Assisted in training new front desk staff on procedures, fostering a collaborative team environment.
- Processed payments and maintained accurate financial records, contributing to overall operational accuracy.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Supervisor
Hilton Garden Inn Denver Airport
02.2023 - 03.2024
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service protocols and operational procedures.
- Resolved guest complaints promptly, enhancing overall guest satisfaction and experience.
- Managed scheduling of front desk staff to optimize coverage during peak hours.
- Conducted regular audits of front desk transactions to ensure accuracy and compliance with policies.
- Developed training materials for new hires, promoting consistency in service delivery across shifts.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Completed bi-weekly payroll for 50+ employees.
Office Manager
Empire Management Properties
02.2015 - 10.2023
- Managed office operations, ensuring seamless day-to-day functionality and efficiency.
- Coordinated schedules and meetings, optimizing time management for executives and staff.
- Oversaw inventory management, maintaining accurate stock levels and supplier relationships.
- Implemented office procedures, enhancing workflow efficiency and team collaboration.
- Trained new employees on office protocols, fostering a supportive onboarding experience.
- Developed filing systems, improving document retrieval speed and organization.
- Assisted in budget tracking, ensuring adherence to financial guidelines for office expenses.
- Facilitated communication between departments, promoting alignment on projects and initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
Associates of Science - undefined
Coastline Community College
12.2018
Skills
- Written and verbal communication
- Decision-making
- Interpersonal skills
- Adaptability
- Time management
- Conflict resolution
- Delegation
- Leadership
- Willingness to learn
Timeline
Wireless Sales Pro
Premium Wireless Retail
10.2025 - Current
Front Desk Agent/ Night Audit
Holiday Inn Express & Suites Murrieta
06.2024 - 12.2025
Front Desk Supervisor
Hilton Garden Inn Denver Airport
02.2023 - 03.2024
Office Manager
Empire Management Properties
02.2015 - 10.2023
Associates of Science - undefined
Coastline Community College