Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse McWilliams

Marietta,OH

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and inventory management. Proven track record in enhancing store operations and driving sales growth through effective team leadership and strategic merchandising. Skilled in problem-solving and staff training, fostering a positive work environment that boosts employee performance and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Dollar General
02.2024 - Current
  • Assisted daily operations by managing inventory levels and replenishing stock.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported staff training initiatives to enhance product knowledge and sales techniques.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Gas Station Attendant

Bel-Morr
09.2012 - 11.2016
  • Operated fuel dispensers and ensured compliance with safety regulations.
  • Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
  • Conducted routine maintenance checks on fueling equipment to ensure optimal performance.
  • Managed cash register operations, including processing transactions and balancing daily sales.
  • Maintained cleanliness of station facilities, contributing to a welcoming environment for customers.
  • Stocked merchandise and organized displays to promote product visibility and accessibility.
  • Maintained clean and orderly work station.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.

Warehouse Worker

Northeast Sales Distributing
02.2009 - 04.2011
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
  • Maintained inventory accuracy through regular stock checks and updates in management system.
  • Implemented safety protocols, ensuring compliance with regulations and reducing workplace incidents.
  • Trained new employees on operational procedures and equipment usage for enhanced efficiency.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Pet Products Manager

Petsmart
02.2004 - 11.2007
  • Developed and implemented product strategies for diverse pet products, enhancing market positioning.
  • Led cross-functional teams in product development, ensuring alignment with market trends and consumer needs.
  • Analyzed sales data to identify growth opportunities, optimizing inventory management and procurement processes.
  • Managed supplier relationships, negotiating contracts to secure favorable terms and ensure quality standards.

Education

Associate of Applied Science - Radiologic Technologies

Belmont College
St Clairesville, OH
05.2017

Associate of Applied Science - Radiologic Technologies

OVMC Program of Radiologic Technologies
Wheeling, WV
05.2017

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Goals and performance
  • Display setup
  • Loss prevention
  • Sales expertise
  • Sales techniques
  • Sales growth
  • Issue resolution
  • Staff scheduling
  • Transaction processing
  • Stock rotations
  • Order management
  • Inventory counting
  • Sales strategies
  • Records management
  • Shift scheduling
  • Scheduling coordination
  • Incident reports
  • Records maintenance
  • Assignment delegation
  • Operations
  • Operations oversight
  • Workforce management
  • Regulatory compliance
  • Vendor management
  • Inventory management
  • Team leadership
  • Decision-making
  • Operations management

Timeline

Assistant Store Manager

Dollar General
02.2024 - Current

Gas Station Attendant

Bel-Morr
09.2012 - 11.2016

Warehouse Worker

Northeast Sales Distributing
02.2009 - 04.2011

Pet Products Manager

Petsmart
02.2004 - 11.2007

Associate of Applied Science - Radiologic Technologies

Belmont College

Associate of Applied Science - Radiologic Technologies

OVMC Program of Radiologic Technologies

Similar Profiles

CREATE PROFILE
Jesse McWilliams