Jesse Meade
Springfield
Summary
Dynamic leader with a proven track record at OSI Industries, adept in staff management and inventory control. Excels in recruiting top talent and enhancing team performance, with a knack for resolving complex problems efficiently. Achieved significant improvements in employee engagement and operational efficiency, demonstrating exceptional decision-making and coaching abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
FSQA Assistant Manager
OSI Industries
Oakland
02.2007 - 12.2024
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date knowledge of company products and services.
- Implemented quality control measures to uphold company standards.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Photo Lab Technician
Walmart
Eugene
03.2003 - 03.2007
- Repaired minor mechanical issues with photo processing machines.
- Maintained accurate inventory records of chemicals, paper, and other supplies used in the lab.
- Adhered to all safety regulations while operating machinery in the lab.
- Assisted customers with design projects for completion in photo lab.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Performed daily maintenance and cleaning of photo processing equipment.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Troubleshot problems with digital imaging equipment when necessary.
- Inspected prints for defects such as scratches or spots before releasing them to customers.
- Provided technical support for customers regarding product selection and usage instructions.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Troubleshot technical problems related to printing processes and equipment malfunctions.
- Assisted with training new employees on proper operation of laboratory equipment.
Customer Service Call Center Representative
Accutel
Eugene
01.2001 - 03.2005
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Verified account information by consulting relevant databases when necessary.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming customer inquiries in a timely and professional manner.
- Maintained confidentiality of sensitive customer information at all times.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Updated customer accounts, addresses and contact information within call management databases.
- Consulted with customers to resolve service and billing issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Actively listened to each customer's inquiry in order to provide an appropriate response in a timely fashion.
- Answered incoming customer calls promptly, providing courteous and professional service.
Deli Clerk
Costco
Eugene
12.2001 - 12.2003
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Followed company recipes for preparing foods such as, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Maintained safe food handling practices to prevent germ spread.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Greeted customers in a friendly and professional manner.
- Responded to customer questions regarding product availability.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Rotated product on shelves to ensure freshness.
- Maintained cleanliness of the deli area and equipment.
Assistant Restaurant Manager
Carl's Jr
Springfield
07.1995 - 12.2001
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Supervised food preparation, ordering of supplies, and inventory control.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Created weekly work schedules for all restaurant personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Ensured compliance with health and safety regulations.
- Trained new employees to perform duties.
- Monitored customer service standards and took corrective action when needed.
- Assisted in recruiting, training, and scheduling staff members.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints in a timely manner.
- Assisted personnel with duties and tasks during high-volume periods.
- Oversaw food preparation, production and presentation according to quality standards.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Provided leadership and direction to restaurant employees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Managed cash register operations including deposits and reconciling discrepancies.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Thurston High School
Springfield, OR06-1998
Skills
- Recruiting and interviewing
- Inventory management
- Reporting and documenting
- Employee engagement
- Employee performance evaluation
- Staff management
- Coaching and mentoring
- Decision-making
- Employee supervision
- Task delegation
- Team leadership
- Problem-solving
- Performance reviewing
- Policy enforcement
- Workload management
- Money handling
- Customer relations
- Staff supervision
- Employee scheduling
- Time management
- Workplace safety compliance
Accomplishments
Attended the Dale Carnegie training course and was awarded the highest award for achievement.
Achieved employee of the month award for April of 2012.
Attended the Fred Pryor essential skills for the first-time manager or supervisor class.
Received the President’s Award For Educational Excellence as well as high school diploma upon graduation in 1998 for a GPA of 3.83
Certification
- HACCP Certified
- Knowledge of good manufacturing practices, HACCP and other food safety, quality and SSOP principles
Timeline
FSQA Assistant Manager
OSI Industries
02.2007 - 12.2024
Photo Lab Technician
Walmart
03.2003 - 03.2007
Deli Clerk
Costco
12.2001 - 12.2003
Customer Service Call Center Representative
Accutel
01.2001 - 03.2005
Assistant Restaurant Manager
Carl's Jr
07.1995 - 12.2001
- HACCP Certified
- Knowledge of good manufacturing practices, HACCP and other food safety, quality and SSOP principles
High School Diploma -
Thurston High School
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