Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Medina

Fort Worth

Summary

Dynamic Senior Customer Service Representative with a proven track record at the City of Fort Worth Municipal Court, excelling in complaint resolution and payment processing. Demonstrated ability to enhance customer support quality, achieving a significant improvement in customer satisfaction. Skilled in both interpersonal communication and meticulous data management, I bring a comprehensive approach to addressing customer needs and streamlining operations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

City of Fort Worth Municipal Court
06.2002 - 12.2017

Warrants dept. verify citation warrants with police dispatch

data entry, filing, accounting entry.


Court clerk for Municipal Judge Arraignment Court.


Cashier dept. Customer service received payment for citation, payment plan, internal / external customers.


Teen Court assistant court clerk / customer service / internal

external.

Education

High School Diploma -

Green B. Trimble Technical Vocational High School
Fort Worth, TX

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing

Certification

U.S. Army Honorable Discharge

Timeline

Senior Customer Service Representative

City of Fort Worth Municipal Court
06.2002 - 12.2017

High School Diploma -

Green B. Trimble Technical Vocational High School
Jesse Medina