Jesse Mena
Katy,Texas
Summary
Proactive Assistant Manager and Sales Representative with comprehensive experience in retail operations, staff supervision, and sales strategies. Expert in enhancing customer experience, driving sales growth, and fostering team development. Skilled in inventory management, cash handling, and interdepartmental collaboration. Bringing a strong commitment to improving organizational effectiveness and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Verizon
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and sales/service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Lead team by resolving customer issues and assisting with customer transactions.
- Inspire, train, and coach team to deliver an exceptional customer experience.
- Complete store opening and closing activities
Sales Representative
Verizon
07.2014 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Listened to customer needs and desires to identify and recommend optimal products.
Department Lead
Best Buy
02.2013 - 07.2014
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Responsible for selling complete solution in computers department.
Education
Bachelor of Science - Computer Science
University of Colorado
06.2026
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Sales Strategies
- Staff Development
- Sales Growth
Accomplishments
October, 2022- Was able to Accomplish 10/11 Greens in Biometrics.
June-July, 2024- Held Role of Point of Contact While store manager was on Paternal Leave.
July, 2024- Was able to sell 118 Home Internets, most in Houston, under my leadership.
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Verizon
03.2022 - Current
Sales Representative
Verizon
07.2014 - Current
Department Lead
Best Buy
02.2013 - 07.2014
Bachelor of Science - Computer Science
University of Colorado