Dedicated and experienced professional with over 20 years of expertise in DC operations. Proven track record in inventory management, control, and various specializations within warehouse operations. Skilled in leadership, customer service, and implementing innovative shipping methods. Adept at managing daily tasks, creating schedules, and ensuring operational efficiency.
Work History
Associate Manager
Genuine Parts Company - NAPA
Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Remedied issues and conflicts among workers using negotiation and active listening.
Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
Mentored junior team members
Enhanced team productivity
Oversaw training and onboarding process for all newly hired employees within pulling and stocking department.
Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
Led team meetings regularly
Streamlined processes for increased efficiency and cost savings within the department.
Will Call Specialist
Genuine Parts Co
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Collaborated with supervisors on strategies for personal growth and development within the role of a Will Call Specialist.
Reduced average handle time by efficiently navigating multiple systems while assisting callers.
Promotional Material Specialists
Genuine Parts Co
Optimized material flow by developing and maintaining effective storage strategies, reducing retrieval time.
Developed comprehensive training programs for new hires, ensuring thorough understanding of departmental operations and procedures.
Conducted root cause analysis on recurring material issues, implementing corrective actions to prevent reoccurrence.
Streamlined procurement processes for increased efficiency, managing supplier relationships and negotiating contracts.
Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Education
Some College -
Ontario High School
Ontario, CA
Skills
Patience and tact
Assertiveness
Problem-solving skills
Resolving issues
Customer communications
Multitasking Abilities
Customer service
Timeline
Associate Manager
Genuine Parts Company - NAPA
Will Call Specialist
Genuine Parts Co
Promotional Material Specialists
Genuine Parts Co
Some College -
Ontario High School
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