JESSE MICHAEL COLBURN
Moundville
Summary
I'm a hardworking, driven individual. I always want to be the best at what I do. I’m currently the Fixed Operations Director at BMW of Tuscaloosa. In my time here we have one the most prestigious award. BMW has, Center of Excellence. I was the Alabama Fixed Operations Club President for three years during my time as Service Manager at Barkley Buick GMC CAD of Tuscaloosa. I organized meetings every quarter and one yearly trade show. The trade show was a multiple day meeting where we had Cooperate GM and Venders presenting to dealership Parts and Service Mangers. I also served four years as the VP of our neighborhood HOA. I am currently serving as board member and league commissioner of our local Dixie Youth baseball park. lastly, I am currently the Head Coach of one of the largest travel baseball organizations in the Country.
Overview
18
18
years of professional experience
Work History
Fixed Operations Director
BMW Of Tuscaloosa
07.2021 - Current
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Monitored financial performance through daily reports.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
Service Manager
Barkley Buick GMC CAD
05.2013 - 02.2021
- Drove customer satisfaction and sales by advising on preventive maintenance and manufacturer specifications
- Managed all service documentation, including work orders, employee timecards, and warranty approvals
- Explained cost and time requirements in detail to and requested customer authorization prior to completion of unexpected repairs
- Managed Service Consultants with open work orders daily
- Worked hands on with technicians and shop foreman daily for ways to increase productivity and efficiency
- Oversaw Service Consultants and Technicians in being trained to GM qualifications
- Increased Parts and Labor Sales every year I was there
- #1 in the state in GM training with multiple Master GM technicians and one World Class technician
- Won trips to Hawaii, Orlando, and two to Las Vegas for top sales
Outside Sales Professional
Alabama Bolt & Supply
04.2010 - 05.2013
- Closed sales using strategic negotiation tactics with potential and existing customers
- Met with multiple new customers per month and worked to convert them into new accounts
- Maintained working knowledge of current pricing structures, including contribution margin requirements, to achieve defined margin goals
- Kept records of sales data for weekly reports
- Expanded sales territory with expertise in cold calling, canvassing, and word of mouth referrals
- Improved sales process by delivering feedback to management
- Satisfied customers through efficient payment processing and delivery coordination
- Estimated and quoted prices, credit or contract terms, and delivery dates
- Answered customers' questions about products, prices, and availability
Service Consultant
Tuscaloosa Chevrolet
08.2007 - 04.2010
- Estimated repair costs with knowledge of parts and labor prices
- Identified specialized product, repair, and maintenance needs by consulting directly with customers
- Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions
- Planned regular preventive service appointments to accommodate customers' usage patterns
- Prepared service appointment work orders based on customer information and initial assessments
- Satisfied customers with expert support before, during, and after service appointments
- Met inbound customer needs while maintaining strict performance targets
- Resolved issues based on thorough investigations of concerns
- Sold products to customers during routine service calls using strong cross-selling abilities
Education
Associates degree - Science
Shelton State Community College
Tuscaloosa, AL05.2006
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05.2004
Skills
- Team leadership
- Customer service
- Service authorization
- Employee training
- Productivity management
- Fast Learner
Timeline
Fixed Operations Director
BMW Of Tuscaloosa
07.2021 - Current
Service Manager
Barkley Buick GMC CAD
05.2013 - 02.2021
Outside Sales Professional
Alabama Bolt & Supply
04.2010 - 05.2013
Service Consultant
Tuscaloosa Chevrolet
08.2007 - 04.2010
Associates degree - Science
Shelton State Community College
High School Diploma -
Hillcrest High School
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