Jesse Miller
Loveland,CO
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Coordinated community service programs to meet client needs. Knowledgeable in organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.
Overview
6
6
years of professional experience
Work History
Program Coordinator
City And County Of Denver
03.2023 - Current
- Program Coordinator serves as a point of contact between the Homeless Outreach and Support Team (HOST) and other city agencies responsible for encampment enforcement actions, such as the Mayor's Office, Department of Transportation and Infrastructure, Denver Department of Public Health and Environment, and Department of Safety. This role involves fostering collaboration and coordination among these agencies.
- Stabilize residents at risk of involuntary displacement and connect residents to housing resources such as home repairs, rent and utility assistance, and legal support.
- Provide services, resources, and connections on the morning of an encampment enforcement action in coordination with other city agencies
- Assist the program manager with the develop and implement processes for the documentation and tracking of Encampment Response Team program outcomes
- Assist the program manager with the development and implementation of process improvement strategies to better engage with our city and program partners for technical assistance, outcome attainment, and collaboration
- Provide educational trainings to implement best practices and strategies for program development.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Representing the Encampment Response Team on working groups as designated by the program manager. This involves actively engaging with other stakeholders to address homelessness-related issues.
- Demonstrating a commitment to producing equitable outcomes for individuals experiencing unsheltered homelessness, which involves addressing disparities and ensuring that services are accessible and inclusive to all.
Program Manager
Alpha Project For The Homeless
10.2019 - 02.2023
- During the height of the Pandemic, our two Bridge Shelter programs were placed into the San Diego Convention Center. Throughout this time, I managed a program which serviced up to 750 homeless individuals, and oversaw up to 100 employees. I collaborated with the Mayor's Homeless Strategies team, SDPD, SD Fire Marshall, SD County medical team, and numerous State and County agencies.
- Co-Oversee daily operations for two Temporary Bridge Shelters
- Co-Oversee staff of up to 100
- Assist in updating agency policies and procedures. Carry agency big picture and stay current on agency activities
- Coordinate in-service trainings and staff meetings for purpose of training/supervising staff and facilitating communication among learning team members.
- Ensured adequate staffing to provide delivery of services in compliance with State and County contracts.
- Provide personnel management to include agency Professional Development Planning, hiring, training, supervision, and evaluations of core staff.
- Participate in collaboration, program and agency staff meetings, planning functions, and trainings.
- Maintain service documentation, data collection, and other records as required for contract compliance.
- Ensure that standards of practice and team effort of program are maintained, including maintenance of positive working relationships with staff and leaders of collaborative partners.
- Assist Program Director in coordinating and maintaining statistical systems for contract compliance and agency goals accountability.
- Assist Program Director to provide necessary reports and statistics to funding sources.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Built community partnerships County of San Diego, San Diego Housing Commission and San Diego Police Department
Case Manager
Alpha Project For The Homeless
07.2018 - 11.2019
- Engage with homeless individuals throughout San Diego to assess and provide additional
resources, diversion referrals, and place individuals in emergency shelters. - Conduct assessments on individuals to coordinate level of housing intervention needed,
such as permanent supportive housing, rapid rehousing, and diversion referrals. - Remain primary point of contact between client and housing providers.
- Asses and address client barriers through Housing Stabilization plans to establish clients
needs by monitoring financial plans, re-occurring health conditions, and assist in obtaining
all necessary documentation. - Maintain client related data systems, including case notes and complete Clarity entries
Prepare case management related reports including but not limited to: outcomes, successes, etc. - Provide resources to clients regarding employment opportunities and applying for Social Security
and Disability Insurance. - Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and
educational deficiencies. - Continually monitor and evaluate each client’s progression through their housing case management
plan, and develop corrective action revisions to plan as needed; - Provided exceptional services including peer counseling, case management, education and job training to diverse client base.
- Participate in coordinated case conferences with Regional Task Force of Homelessness as
main point of contact between provider and client. - Understanding of Housing First, Harm Reduction Models, Diversion, LGBTQIA and Low Barrier Models.
- Assures that specific HUD program goals are consistently being met and provides extensive case work to foster transition from homelessness to permanent housing.
- Ensure Project Based Vouchers Packets are completed by HUD standards.
- Provide assistance in lease signings, LEAP Referrals, and housing transportation.
- Record cases information, complete accurately all necessary forms and produce statistical
reports. - Conducted competency-based, interactive interviews to identify client needs through CES
requirements such as client’s VI-SPDAT score, and Match Initiation Form. - Intervened in crisis situations to ensure safety of 324 residents.
Education
Associate of Arts - Marketing
Fashion Institute of Design And Merchandising
San Diego, CA06.2015
High School Diploma -
Santana High School
Santee, CA06.2011
Skills
- HMIS/CES
- Policy and procedure improvements
- Team leadership and direction
- Performance Monitoring
- Partnership Development
- Documentation Proficiency
- Proficient in Outlook, Word, PowerPoint, Excel
- Regulations and compliance
- Solution-focused and organized in achieving objectives with all service users
- Certified in Mental Health/ First Aid & CPR
- Trained in the following: Cultural Competency, Trauma Informed Care, Motivation Interviewing and Harm Reduction Model
Accomplishments
- Mayor's office recognition as a critical partner in "Operation Shelter to Home".
- Recognized and awarded as a valuable member of San Diego's Mental Health First Aid association
Timeline
Program Coordinator
City And County Of Denver
03.2023 - Current
Program Manager
Alpha Project For The Homeless
10.2019 - 02.2023
Case Manager
Alpha Project For The Homeless
07.2018 - 11.2019
Associate of Arts - Marketing
Fashion Institute of Design And Merchandising
High School Diploma -
Santana High School