Jesse Miller
Sugarhill ,GA
Summary
Dynamic leader with a proven track record in Retail management, adept in customer relationship building and leveraging technology like Epic for operational excellence. Mentored High-performance teams, showcasing strong mentorship and data-driven decision-making skills. Excels in creating engaging customer experiences and driving performance metrics beyond targets.
Overview
12
12
years of professional experience
Work History
Store Manager
QuikTrip
01.2015 - 09.2024
- Directed all aspects of store management, leading a team of
15+ employees by managing inventory control, cash control, and managed timekeeping and scheduling for staff using Epic,
ensuring workforce efficiency and adherence to labor budgets. - Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored team members, with 80% advancing to leadership
roles within the company, fostering a culture of growth and continuous improvement. - Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Varsity Wrestling Coach
Archer High School
10.2012 - 02.2017
- Fostered strong relationships with parents and guardians, addressing concerns and providing regular updates on their child''s progress.
- Diagnosed player strengths and deficiencies and prescribed corrective action.
- Organized fundraising events to support the wrestling program''s operational costs, securing necessary resources for continued success.
- Collaborated with coaching staff to identify areas of improvement and implement customized training plans for individual wrestlers.
- Facilitated goal-setting sessions with wrestlers at the beginning of each season, encouraging personal growth as well as team success.
- Conducted video analysis sessions with athletes to review match footage and provide constructive feedback on areas requiring improvement.
Grocery Team Leader
Publix Supermarkets
06.2012 - 12.2014
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Enhanced store atmosphere, maintaining a clean and well-stocked grocery area for customer convenience.
- Collaborated with store management to develop innovative solutions for improving overall store performance.
- Ensured optimal product availability with diligent inventory management practices.
- Implemented loss prevention measures to minimize shrinkage while maintaining a positive shopping experience for customers.
Education
BBA -
Shorter University
Rome, GA05-2012
Skills
- Customer Relationship Building: Proven ability to foster long-term relationships, driving customer loyalty and satisfaction
- Leadership & Mentorship: Extensive experience guiding teams to success
- Adaptability & Agility: Quickly adopts new systems and processes, with a track record in Epic, Power BI, and Prime
- Problem Solving & Initiative: Expertise in identifying operational challenges and developing practical, customer-focused solutions
- Communication Skills: Clear, confident communicator, able to engage effectively with both individuals and groups
- Data-Driven Performance: Strong ability to use analytics to make informed decisions that enhance customer experience and sales
- Technology Integration: Skilled in learning and applying new technologies to improve efficiency and customer service
- Visual Merchandising: Experience maintaining corporate presentation standards, ensuring brand consistency and appeal
- Performance Metrics Focus: Track record of meeting and exceeding productivity targets and KPIs
- Customer Experience Management: Passionate about providing personalized experiences that drive customer loyalty
Technical Skills
- Epic (Timekeeping, Scheduling)
- Power BI (Data Analytics, Reporting)
- Prime (Purchasing/Ordering Systems)
Timeline
Store Manager
QuikTrip
01.2015 - 09.2024
Assistant Varsity Wrestling Coach
Archer High School
10.2012 - 02.2017
Grocery Team Leader
Publix Supermarkets
06.2012 - 12.2014
BBA -
Shorter University