Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Open To Work

Jesse Miller

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Service AdvisorProduction ManagerBody Tech/Production Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Las Vegas, NV, US
Open to relocation: Yes

Salary Range

$80000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceHealthcare benefits401k matchPaid time offPaid sick leave

Summary

Dynamic Service Advisor with a strong work ethic and excellent communication skills, adept at enhancing customer satisfaction at Crash Champions. Proven track record in workflow management and quality control, successfully streamlining processes to boost efficiency and resolve service concerns, ensuring high standards and timely service delivery.

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service Advisor

Crash Champions
06.2017 - Current
  • Assisted customers in understanding service options and vehicle maintenance needs.
  • Scheduled appointments efficiently to optimize service department workflow.
  • Communicated effectively with technicians to relay customer concerns and repair updates.
  • Maintained accurate records of services performed and customer interactions.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Supported inventory management by tracking parts availability for repairs and services.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Production Manager

Gerber Collision
01.2011 - 06.2017
  • Oversaw daily production operations to ensure adherence to quality standards and timelines.
  • Developed and implemented process improvements to enhance workflow efficiency.
  • Resolved issues quickly to maintain productivity goals.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Conducted regular performance evaluations, providing feedback and mentoring to team members.

Body Tech/Production Manager

Caliber Collision
02.2007 - 05.2011
  • Supervised daily production operations, ensuring adherence to quality and safety standards.
  • Streamlined workflow processes to enhance operational efficiency and reduce bottlenecks.
  • Completed repairs in accordance with I-CAR standards
  • Streamlined production processes, significantly reducing downtime and increasing efficiency.
  • Analyzed production data and prepared reports for senior management.

Education

High School Diploma -

Chaparral High School
Las Vegas, NV
06-2002

Skills

  • Customer service
  • Handling customer complaints
  • Service estimates
  • Goal-oriented mindset
  • Workflow management
  • Quality control
  • Cost estimation
  • Quality inspection
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication

Accomplishments

  • Supervised team of 43 staff members.

Certification

  • Certified I-CAR in estimating and body repairs
  • Certified service advisor using CCC-ONE and Mitchell repair databases

Timeline

Service Advisor

Crash Champions
06.2017 - Current

Production Manager

Gerber Collision
01.2011 - 06.2017

Body Tech/Production Manager

Caliber Collision
02.2007 - 05.2011

High School Diploma -

Chaparral High School

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