Jesse Moffat
Henderson,NV
Summary
Accomplished salesperson with 17+ years' experience in sales marketing, lead generation, client retention strategy, logistics, team management, and customer service. Primary focus on scaling home service businesses and contracting service companies for 14 years. 11 years working remotely, independently and on a remote team. Consistently exceed goals.
Overview
21
21
years of professional experience
Work History
Sales & Direct Marketing Strategist
Seattle Super Shine
02.2022 - Current
- Frontline sales and marketing strategist for a growing service company.
- Implemented industry-specific technology to increase company efficiency and boost revenue by 2.5x within 2 years.
- Assisted in facilitating the merger and acquisition of two local service businesses by building consistent rapport and engaging in thoughtful communication and negotiation with their existing clientele.
- Provided consultation and implementation of company-wide sales and customer service protocol, direct marketing, website enhancement and optimization.
- Assisted in developing field management protocol to coordinating a large team of technicians providing in-home services to many thousands of clients for a growing business.
- Built customer loyalty and consistently generated new revenue by promoting added-value services, upselling and building rapport with property managers, realtors and homeowners across the Seattle metropolitan area.
- Helped optimize customer service best practices, resolves complex logistical issues, and secured customer loyalty.
- Generated countless repeat contracts, referrals and 5-star reviews for the company.
Sales & Service Manager
Sound Window & Gutter Cleaning
03.2012 - 02.2020
- Frontline customer service and sales manager for entire company.
- Consistently generated annual contracts of over $475,000 in sales (including 1.5x revenue growth within first year).
- Implemented industry specific technology to increase company efficiency and revenue.
- Responsible for coordinating a team of 10 or more technicians providing in-home services to 3,000+ clients.
- Built customer loyalty and consistently generated new revenue by building rapport with property managers, realtors and homeowners across the entire Seattle metropolitan area.
- Spearheaded innovative direct sales and marketing approach to generate new leads and referrals, securing customer loyalty and lucrative seasonal contracts.
- Responsible for accounts receivable.
Sales & Service Manager
Artisan Window & Gutter
05.2009 - 03.2012
- Provided customer service, inbound phone sales, marketing strategies, and field management.
- Responsible for securing $240,000 in annual revenue.
- Secured recurring yearly service contracts.
- Managed Accounts Receivable and collected on past due accounts.
- Assisted in successful sale and acquisition of the company.
Loan Agent, Sales Associate, Jr. Underwriter
Access Mortgage
04.2004 - 09.2007
- Matched customers to the optimal loan program fit for their specific needs using low profile, consultative sales approach and high-level closing strategy.
- Generated average of $45,000 - $50,000 worth of leads per month via cold calling, guided customers through appointment schedules over 1-3 months, until final closure with loan officers.
- Reviewed and analyzed applications, income, assets, appraisals and title reports in order to make the most informed recommendation for approval or denial.
- Provided one-on-one training to new loan agents.
- Promoted within four months of hire date.
Education
Music Business
Shoreline Community College
ShorelineSkills
- Exceptional listener, negotiator and closer
- Highly experienced with both in-person and remote sales
- Personable, skilled conversationalist
- Able to manage large teams and high volume of clients
- Expert in low-profile and consultative sales
- Excellent knowledge of sales psychology, strategy, vocabulary, and techniques
- Team management expert
- Adept in conflict resolution
- Discerning eye for detail
- Committed to long-term career development
Accomplishments
- Helped multiple small to mid-sized home service businesses scale 100% - 200% within two years by implementing high-level sales, marketing, brand development, and customer service consultation and execution
- Managed scheduling and administration of teams of 12+ technicians while simultaneously responsible for direct sales and revenue growth
- Updated legacy sales systems for a 2,000+ client list, spreadsheet client contact database, and handwritten scheduling books into cloud and field management software to accelerate efficiency and revenue growth. Implemented new technologies like CRMs, KPI data tracking, and field management.
- Generated and maintained hundreds of thousands in loyal, large-scale yearly contracts with property managers, builders and real estate professionals.
Languages
English
Native or Bilingual
Timeline
Sales & Direct Marketing Strategist
Seattle Super Shine
02.2022 - Current
Sales & Service Manager
Sound Window & Gutter Cleaning
03.2012 - 02.2020
Sales & Service Manager
Artisan Window & Gutter
05.2009 - 03.2012
Loan Agent, Sales Associate, Jr. Underwriter
Access Mortgage
04.2004 - 09.2007
Music Business
Shoreline Community College
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