Jesse Molina
San Jose,CA
Summary
High-impact, client-focused Manager with 20+ years of technical and business expertise in IT services, software, and consulting. Skilled at building and sustaining strong relationships with clients, business partners, and colleagues. Extensive experience supporting strategic accounts, channel partners, and success plans, while identifying improvement opportunities and uncovering new enterprise product applications across customer portfolios. Proficient in driving end-to-end solution development and leading complex project/program management initiatives. Proven success in delivering innovative solutions for global Fortune 500 clients.
Overview
16
16
years of professional experience
Work History
Senior Customer Success Account Manager
Gumshoe Creative Group
01.2024 - Current
- Develop and implement customer success programs that drive 100% marketing goals and objectives.
- Work with the marketing team to develop and deliver marketing materials that meet the needs of our customers.
- Track and measure customer success metrics and report on program performance.
- Identify and troubleshoot customer issues and develop solutions to ensure customer satisfaction.
- Build strong relationships with top 10 customers and act as a trusted advisor.
- Collaborate with cross-functional teams to ensure 100% customer success.
- Remote
Senior Account Manager
NeoTech
07.2022 - 12.2023
- Managed all customer-facing activities and led the Customer Focus Team (CFT) to ensure customer requirements were met efficiently.
- Directly collaborated with all teams to identify and grow new business opportunities within the existing client base by 10-25% quarter over quarter.
- I identified, defined, documented, and managed 100% customer expectations, aligning these with criteria to ensure a high overall Customer Satisfaction Index (CSI).
- Coordinated program updates, including quality, cost, and delivery, with a strong focus on communicating effectively with customers to anticipate needs and provide proactive solutions.
- Coordinated 100% of quotes and new business requests, ensuring accurate cost impact and adherence to established terms and conditions.
- Managed overall project risks and opportunities and acted as the leader among CFT teams to ensure projects were meeting established requirements, priorities, and timelines.
- Developed and nurtured customer relationships and identified additional revenue growth opportunities.
- Organized and prioritized team activities with customers and internal stakeholders.
Senior Account Manager
VMWARE/VELOCLOUD
05.2019 - 07.2022
- Collaborate with cross-functional teams to drive SD-WAN/SASE sales success.
- Train and support 30+ partners on the VMware SASE portfolio to enhance their sales capabilities.
- Manage and support SD-WAN sales in the Southeast territory.
- Develop and deliver impactful SD-WAN demos and webinars to educate VARs, MSPs, and Telcos.
- Meet 100% of quota goals quarter over quarter.
Senior Sales Consultant
ASKLYTICS, (STEALTH MODE)
07.2018 - 07.2019
- Worked directly with CEO to put together strategic sales plan and process.
- Identified prospective clients and key channel partners.
- Reviewed sales tools and procedures to set the groundwork for sales and channel team.
- Consulted on marketing efforts. Made sales calls to bring on customers to help start up out of stealth mode.
- Goals attained at 100% and 120% of MBO’s met
- Https://magazine.cioreview.com/magazines/June2018/APM/#page=1
Senior Channel Account Manager
RADWARE
05.2017 - 07.2018
- Manage end-to-end strategic partner relationships for sales growth.
- Develop and execute go-to-market strategies with current partners to empower their sales teams.
- Establish and manage the CSP Resell Toolbox program to streamline partner onboarding and drive sales.
- 120% quota attainment quarter over quarter
- Strategic Partnerships/Alliances – Cloud and Service Provider
Senior Channel Account Manager / World Wide Business Development Manager
RAHI SYSTEMS
05.2016 - 05.2017
- Trained staff on prospecting best practices in order to improve prospect quality. Engaged with the wider workplace team including marketing, support, sales, operations, and program teams to enable distributors and resellers globally.
- Oversaw and made improvements to the Zoho CRM database and used it to forecast sales opportunities and activities.
- Analyzed market information and data to make strategic marketing and branding decisions, to perform market segmentation, and formulate short term and long-term budgets.
- Served as liaison and worked directly with the marketing team to generate leads through email campaigns. Presented weekly status reports to senior management regarding project updates, forecasts, and sales revenues.
- Identified prospective business opportunities by effectively collaborating with key channel partners and decision makers.
- Represented organization and built a reputation by providing customers excellent service, follow-up, and solutions to problems.
- Identified prospective customers and Channel Partners by attending trade shows and conferences
- Attained 100% of MBO’s each quarter and processed 100% of all assigned leads
Senior Account Manager
DATA DIRECT NETWORKS
06.2014 - 07.2015
Senior Channel Account Manager
IMPERVA/INCAPSULA
08.2013 - 01.2014
Senior Account Manager
DELL
12.2012 - 08.2013
Senior Field Sales Specialist
JUNIPER NETWORKS
06.2009 - 11.2012
- Central & Latin America/Canada
Education
Network Security
HEALD COLLEGE
Milpitas, CA01.2005
Skills
- Sales Leadership & Strategy:
- New Business Development, Solution & Consultative Selling, Value-Based Selling, Sales Strategy, Territory Management, Renewal (Hardware, Software, SaaS), Executive Relationship Management, and Channel Account Management
- Technology Expertise:
- Hardware & Software Sales: Personal Computers (Laptops, Desktops, Monitors), Workstations, Data Centers, High-Performance Computing (HPC), Data Storage, Cloud Networking, SaaS Enterprise Solutions, Security Software (DDoS, Antivirus) and Networking (Load Balancers, Wireless, SD-WAN)
- Cloud Services & High-Performance Computing: Cloud Service Providers and HPC solutions tailored to industry needs
- Industry Expertise:
- Manufacturing, Security & Surveillance, Telecommunications, Media and Entertainment, Automotive, National Laboratories, and SLED (State, Local, and Education)
- Operational Excellence & Leadership:
- Hardware Logistics (Planning, Forecasting, Delivery), Cross-Functional Team Leadership, People Management, Strategic Partnerships, Negotiations, Technology Planning, and Direction
- Integrated Marketing & Ecosystems:
- Partner Ecosystems, Business-to-Business (B2B) Sales, Enterprise Sales, Strategic Partner Alignment, Customer Success (pre-sales and post-sales support), and Integrated Marketing strategies
Accomplishments
- Revenue Growth: Increased revenue by 110% on two of the top three accounts with NeoTech in 2023
- Recognition for Excellence: Top 5 Sr. Account Managers – 2020, Top Channel Manager – 2017, Top Sr. Manager Central – 2015, Top New Logo Manager – 2012
Training
- BASHO, Campbell, CA; Sales Strategies
- DALE CARNEGIE, San Diego, CA; Sales Training
Previous Positions Held:
- DATA DIRECT NETWORKS, Santa Clara CA; Senior Account Manager (06/2014 - 07/2015)
- IMPERVA/INCAPSULA, Redwood City, CA; Senior Channel Account Manager (08/2013 - 01/2014)
- DELL, Santa Clara, CA; Senior Account Manager (12/2012 - 08/2013)
- JUNIPER NETWORKS, Sunnyvale, CA; Senior Field Sales Specialist - Central & Latin America/Canada (06/2009 - 11/2012)
Timeline
Senior Customer Success Account Manager
Gumshoe Creative Group
01.2024 - Current
Senior Account Manager
NeoTech
07.2022 - 12.2023
Senior Account Manager
VMWARE/VELOCLOUD
05.2019 - 07.2022
Senior Sales Consultant
ASKLYTICS, (STEALTH MODE)
07.2018 - 07.2019
Senior Channel Account Manager
RADWARE
05.2017 - 07.2018
Senior Channel Account Manager / World Wide Business Development Manager
RAHI SYSTEMS
05.2016 - 05.2017
Senior Account Manager
DATA DIRECT NETWORKS
06.2014 - 07.2015
Senior Channel Account Manager
IMPERVA/INCAPSULA
08.2013 - 01.2014
Senior Account Manager
DELL
12.2012 - 08.2013
Senior Field Sales Specialist
JUNIPER NETWORKS
06.2009 - 11.2012
Network Security
HEALD COLLEGE
Similar Profiles
Lisa OrpillaLisa Orpilla
Background Investigator at The Gumshoe GroupBackground Investigator at The Gumshoe Group
James ColleyJames Colley
Background Investigator at The Gumshoe GroupBackground Investigator at The Gumshoe Group
Katrina ChanKatrina Chan
Senior Program Manager at Formation Creative GroupSenior Program Manager at Formation Creative Group
Nimalan ElanchelvanNimalan Elanchelvan
Marketing Specialist at KSQD - Natural Bridges MediaMarketing Specialist at KSQD - Natural Bridges Media
Yun Jhen ChenYun Jhen Chen
Client Relationship Manager-Tesla, ChargePoint at Huajie TechnologiesClient Relationship Manager-Tesla, ChargePoint at Huajie Technologies