Jesse Montesdeoca
Scottsdale,AZ
Summary
Ambitious, career-focused job seeker, anxious to obtain Manager position to help launch career while achieving company goals.
Overview
23
23
years of professional experience
Work History
Driver
Left,Uber,Uber Eats,Doordash
Chandler, AZ
02.2015 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
- Transported clients to specified destinations safely and on-time.
Clean Room , Construction Laborer, Janitorial
Abm Industries Inc De
Tempe, AZ
01.2023 - 06.2023
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Kept cleanroom free of contaminants to avoid damaging sensitive components.
- Used drills and other power tools safely to complete job tasks.
- Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
- Erected scaffolding at job sites and secured equipment before use by team members.
- Loaded trucks with materials and tools in preparation for transport to job locations.
- Maintained orderly work environment by removing trash and sweeping up debris.
- Identified safety issues and immediately notified foreman for remediation action.
- Resolved equipment issues through basic troubleshooting and escalated critical problems to site manager.
- Directed traffic around construction areas and obstacles to keep road crews safe.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Customer Service Manager
Walmart
Chandler, AZ
04.2012 - 03.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Pit Master
Dickeys BBQ Pit
Chandler, AZ
03.2017 - 06.2018
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Established and managed yearly budgets of up to $[Amount].
Store Manager
Spirit of Halloween
Chandler, AZ
09.2015 - 01.2018
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Management Trainee
SUBWAY®Restaurants
Chandler, AZ
04.2015 - 07.2016
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Assisted with coaching and leading team to meet sales and service goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Relief Property Manager
Public Storage
Santa Ana , CA
07.2008 - 12.2009
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Updated tenant and unit information to keep current in housing database.
- Facilitated tenant paperwork processing and verification.
- Completed lease applications and verifications, notifying prospects of results.
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected monthly assessments, rental fees, deposits and payments.
- Entered property data into [Type] computer system and checked values against similar properties.
Store Manager
Hickory Farms
Brea, CA
10.2000 - 12.2005
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Skills
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clean Room , Construction Laborer, Janitorial
Abm Industries Inc De
01.2023 - 06.2023
Pit Master
Dickeys BBQ Pit
03.2017 - 06.2018
Store Manager
Spirit of Halloween
09.2015 - 01.2018
Management Trainee
SUBWAY®Restaurants
04.2015 - 07.2016
Driver
Left,Uber,Uber Eats,Doordash
02.2015 - Current
Customer Service Manager
Walmart
04.2012 - 03.2023
Relief Property Manager
Public Storage
07.2008 - 12.2009
Store Manager
Hickory Farms
10.2000 - 12.2005
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