Jesse Moody, Jr
Harlingen,TX
Summary
Detailed-oriented professional with extensive experience in team leadership and customer service. Skilled in staff training, scheduling, and commitment to maintaining high standards of workplace safety and compliance. I also contribute to improving customer engagement and foster a collaborative and adaptive workplace.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Planet Fitness Gym
Harlingen, TX
09.2022 - 12.2025
- Directed daily activities to ensure compliance with cleanliness standards and deliver outstanding customer service.
- Provided detailed instruction and mentorship to staff, focusing on effective fitness protocol implementation and customer engagement strategies.
- Established efficient scheduling systems to enhance staff coverage during peak hours.
- Designed and implemented promotional initiatives aimed at increasing member retention and engagement.
- Collaborated with management team to identify areas for operational improvement and implement solutions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Lead Cook/Customer Service Cashier
Church's Chicken
Harlingen, TX
01.2018 - 08.2022
- Ensured adherence to food safety and sanitation standards.
- Trained new staff on cooking techniques and operational procedures for efficient service delivery.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods and coordination with management.
- Ensure staff safety protocols and restaurant standards.
- Met customer service goals and exceeded customer expectations by resolving customer complaints and maintained clean and tidy checkout area.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained cleanliness and organization of the service area for optimal efficiency.
Host/Customer Service Cashier
El Gallito
San Benito, TX
04.2016 - 12.2017
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and readiness, ensuring compliance with health standards.
- Coordinated and supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Greeted customers warmly upon arrival (seating) and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Processed customer transactions efficiently, ensuring accurate cash handling and balance management.
- Provided exceptional customer service, answering phone orders, addressing inquiries, and resolving issues promptly.
Cook/Cashier Team Lead
Whataburger
Harlingen, TX
07.2012 - 04.2015
- Monitored cooking times and temperatures to ensure food quality and adherence to health regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Coordinated with co-workers to ensure smooth service during busy periods, enhancing customer dining experience.
- Developed and maintained clean and organized kitchen workspace.
- Ensured compliance for food handling and safety regulations, minimizing risks to customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Monitored cash handling procedures to maintain compliance with financial policies.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Harlingen High School South
Harlingen Certificate of Technical Studies - Welding
Southern Careers Institute
TX05.2016
Skills
- Customer service and satisfaction
- Money Handling
- Team leadership
- Marketing/ Sales Development
- Staff training and development
- Workplace safety compliance
- Scheduling and planning
- Multitasking Abilities
Timeline
Assistant Manager
Planet Fitness Gym
09.2022 - 12.2025
Lead Cook/Customer Service Cashier
Church's Chicken
01.2018 - 08.2022
Host/Customer Service Cashier
El Gallito
04.2016 - 12.2017
Cook/Cashier Team Lead
Whataburger
07.2012 - 04.2015
High School Diploma -
Harlingen High School South
Certificate of Technical Studies - Welding
Southern Careers Institute