Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Self-motivated to learn new skills and bring experience to tackle new a profession.
Overview
12
12
years of professional experience
Work History
Server
Perry's Steakhouse
Franklin, TN
01.2024 - Current
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Responded efficiently to guest inquiries and complaints in a professional manner.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Pelican and Pig
Nashville, TN
01.2019 - 01.2021
Successfully launched a new restaurant in collaboration with the owners.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Contributed to Pelican and Pig being awarded "Restaurant of the Year" by Eater magazine.
Server
Etch
Nashville, TN
03.2018 - 05.2019
Demonstrated knowledge of wine list and recommended wines based on customer preferences.
Processed payments promptly at the end of meal service period using POS terminals.
Followed up with guests after meals to ensure satisfaction with overall experience.
Promoted additional menu items or special offers as appropriate.
Restaurant Manager
Rock Bottom Brewery
Nashville, TN
03.2012 - 03.2018
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Maintained detailed records of sales transactions and daily shift reports.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Ordered supplies from vendors as needed while staying within budget guidelines.