Jesse Morris
Collierville,TN
Summary
Dynamic leader with a proven track record at Memphis Pizza Cafe, enhancing operational efficiency and customer satisfaction. Excelled in team management and inventory control, driving performance improvements. Skilled in fostering staff collaboration and resolving conflicts, significantly boosting employee retention and customer loyalty. Achieved notable success in optimizing labor and food costs, underscoring a commitment to excellence in restaurant management.
Overview
19
19
years of professional experience
Work History
Resturant Manager
Memphis Pizza Cafe
07.2007 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Shift Leader Manager
Pizza Hut
06.2005 - 07.2007
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
No Degree - Basic First Year College Courses
Southwest TN Community College
Memphis, TNHigh School Diploma -
Collierville High School
Collierville, TN05-2005
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Food service background
- Customer loyalty
- Adaptable
- Business operations expertise
- Employee retention
- Schedule coordination
- Supervisory skills
- Performance improvement
- Recruitment
- Conflict resolution techniques
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Promotions planning
- Regulatory compliance
- Order delivery practices
- Personnel recruiting
- Proven sales record
- Stable work history
- Restaurant operations management
- Labor and food cost control
- Purchasing and cost control
- Take-out service
- Kitchen oversight
- Customer service best practices
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Safe food handling
- Inventory management
- Staff supervision
Timeline
Resturant Manager
Memphis Pizza Cafe
07.2007 - Current
Shift Leader Manager
Pizza Hut
06.2005 - 07.2007
No Degree - Basic First Year College Courses
Southwest TN Community College
High School Diploma -
Collierville High School
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