Jesse Mosley

• Handled customer inquiries and suggestions courteously and professionally using Zendesk Ticketing and Telephone Systems.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained and managed customer files and databases.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Provided primary customer support to internal and external customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

Processed customer service orders promptly to increase customer satisfaction.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Cleaned and organized kitchen stations to promote team efficiency.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
• Maintained swift pace of work to meet business demands for cleaning and supplies storage.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

• Prepared food and worked on the line.
• Learned how to perform most of the responsibilities to fill in for any situation as needed.
• Experienced working as part of a team that needs to adapt quickly to a changing environment.
• Practiced customer service skills.