Jesse Murphy
Orange Park
Summary
Detail‑oriented operations and customer experience leader with a strong background in account review, dispute resolution, risk mitigation, and high‑volume decision-making. Experienced in conducting investigative conversations, analyzing irregular activity, and maintaining accurate documentation across multiple systems. Proven ability to lead teams, enforce policy compliance, and deliver exceptional member experiences in fast-paced environments. Adept at cross-functional communication, problem-solving, and applying sound judgment to protect organizational integrity and revenue.
Overview
4
4
years of professional experience
Work History
General Manager
Body20
Ponte Vedra
09.2024 - 10.2025
- Managed the day-to-day operations of the studio, including member accounts, billing, and financial processes.
- Reviewed account activity and payment patterns, catching inconsistencies early and preventing potential issues.
- Spoke directly with members about disputes, cancellations, or unusual activity, gathering details and deciding the best next steps.
- Kept thorough notes on every case, update, and conversation to ensure accuracy and transparency.
- Worked closely with corporate teams, vendors, and staff to resolve complicated account situations.
- Trained and coached employees on proper documentation, policy compliance, and delivering a trustworthy member experience.
- Stayed organized and steady in a fast-moving environment where priorities changed quickly.
Personal Training Manager
Crunch Fitness
Valdosta
06.2021 - 09.2024
- Reviewed member accounts, billing issues, and contract details to spot errors or irregularities before they became bigger problems.
- Handled a high volume of inbound and outbound calls to verify information, resolve concerns, and follow up on open cases.
- Investigated suspicious or unclear account activity and escalated situations when needed.
- Worked with sales, operations, and corporate teams to solve member issues and keep everyone aligned.
- Documented every interaction clearly and accurately to support future decisions and maintain clean records.
- Used good judgment to protect both the company and the member experience during tough conversations.
- Helped train staff on policies, communication, and proper documentation to reduce mistakes and improve consistency.
Education
Some College (No Degree) - Ministerial Leadership
Southeastern University
Lakeland, FLSome College (No Degree) - Marketing Management
Wiregrass Georgia Technical College
Valdosta, GASkills
- POS Systems
- Conflict Resolution
- Data Entry & Case Notes
- Policy Enforcement
- Team Leadership
- Adaptability
- Clear, Empathetic Communication
- Account Review & Documentation
- Fraud Awareness & Risk Reduction
- Inbound/Outbound Member Communication
- Dispute Resolution & Problem Solving
- Cross-Team Collaboration
- Policy Compliance
- Customer Experience
- Team Leadership & Training
- Fast-Paced Operations
- Microsoft Office & CRM Tools
- Prioritization & Organization
Accomplishments
Personal Training Manager of the month
Crunch Fitness
May 2022
Crunch Fitness
May 2022
Timeline
General Manager
Body20
09.2024 - 10.2025
Personal Training Manager
Crunch Fitness
06.2021 - 09.2024
Some College (No Degree) - Ministerial Leadership
Southeastern University
Some College (No Degree) - Marketing Management
Wiregrass Georgia Technical College