JESSE OJEDA
Fergus Falls,MN
Summary
Dynamic Operations Manager with a proven track record at COMFORT INN (MAA DURGA), enhancing operational efficiency and employee performance through expert problem-solving and team leadership. Specializes in strategic planning and performance management, achieving significant improvements in accountability and service delivery. Skilled in operations oversight and conflict mediation, adept at fostering customer retention and compliance.
Overview
6
6
years of professional experience
Work History
Operations Manager
COMFORT INN (MAA DURGA)
08.2018 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Associate of Arts - BUSINESS MANAGEMENT
ST MARY COLLEGE
Leavenworth, KS08.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operations Monitoring
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
- Policies and procedures implementation
- MS Office
- Maintaining Compliance
- Strategic Planning
- Schedule Management
- Performance Management
- Health and safety compliance
- Superb time management skills
- Quality Assurance Controls
- Project planning and development
- Delegation
- Invoice Processing
- Conflict Mediation
- Customer Retention
- Assignment Delegation
- Logistics Oversight
- Complex problems analysis
Timeline
Operations Manager
COMFORT INN (MAA DURGA)
08.2018 - 06.2024
Associate of Arts - BUSINESS MANAGEMENT
ST MARY COLLEGE
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