Janet Ortiz
45034 W Ed Green Lane, Maricopa,AZ
Summary
As a motivated and efficient Customer Service Representative, these last five years of experience taught me how to be resilient, focused, and versatile in a fast paced environment. Self-motivated individual with the proven ability to multitask, prioritize effectively, as well as establish clear and open lines of communication. Therefore, my main focus is to continue to grow my skill-sets that can eventually lead to a Manager position for a company.
Overview
8
8
years of professional experience
Work History
Central Servicing Representative II
Lendmark Financial Services
2023.10 - Current
- Administer accounts by submitting insurance payments and issuing checks to beneficiaries.
- Pull credit reports and car values for prospective clients
- Cashier duties including accepting payments, balancing of drawer, and making bank deposits
- Make loan modifications and other ad hoc requests
- Handles and resolves customer complaints, policies, and procedure updates
- Pleasantly interacted with customers during hectic periods in a fast pace environment
Customer Support Specialist
PayPal
2018.11 - 2021.08
- Proactively guide and address customer inquiries regarding but not limited to; PayPal Products, Purchase and Seller Protection, Claims Management Processes, Chargebacks, Policies, and Procedures
- Adhere to guidelines for account confidentiality and maintain privacy and security of all PayPal customers
- Created effortless experiences by assisting customers on issue resolution with helpful, efficient and accurate answers to their questions.
Bilingual Customer Service Representative
Verizon Wireless
2017.01 - 2018.10
- Provide excellent services to both new and existing Verizon customers by assisting with bill inquiries, technical support for devices, and creating accurate quotes for Verizon products and services
- Build rapport with customers and develop solutions for their wireless needs.
- Submitted payments and insurance claims
Education
Associate of Arts -
Central Arizona College
Coolidge, AZ05.2013
High School Diploma -
Maricopa High School
Maricopa, AZ05.2010
Skills
- Customer Satisfaction
- Knowledge of Microsoft Office, Excel, Microsoft word, Power Point, Outlook
- Outstanding problem solver and fast decision maker
- Communicational and interpersonal skills
- Bilingual (Spanish)
Timeline
Central Servicing Representative II
Lendmark Financial Services
2023.10 - Current
Customer Support Specialist
PayPal
2018.11 - 2021.08
Bilingual Customer Service Representative
Verizon Wireless
2017.01 - 2018.10
Associate of Arts -
Central Arizona College
High School Diploma -
Maricopa High School
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