Janet Ortiz
Lendmark Financial Services
45034 W Ed Green Lane, Maricopa,AZ
8
years of professional experience
As a motivated and efficient Customer Service Representative, these last five years of experience taught me how to be resilient, focused, and versatile in a fast paced environment. Self-motivated individual with the proven ability to multitask, prioritize effectively, as well as establish clear and open lines of communication. Therefore, my main focus is to continue to grow my skill-sets that can eventually lead to a Manager position for a company.
Work History
Central Servicing Representative II
3 Years- Administer accounts by submitting insurance payments and issuing checks to beneficiaries.
- Pull credit reports and car values for prospective clients
- Cashier duties including accepting payments, balancing of drawer, and making bank deposits
- Make loan modifications and other ad hoc requests
- Handles and resolves customer complaints, policies, and procedure updates
- Pleasantly interacted with customers during hectic periods in a fast pace environment
Customer Support Specialist
2 Years 9 Months- Proactively guide and address customer inquiries regarding but not limited to; PayPal Products, Purchase and Seller Protection, Claims Management Processes, Chargebacks, Policies, and Procedures
- Adhere to guidelines for account confidentiality and maintain privacy and security of all PayPal customers
- Created effortless experiences by assisting customers on issue resolution with helpful, efficient and accurate answers to their questions.
Bilingual Customer Service Representative
1 Year 9 Months- Provide excellent services to both new and existing Verizon customers by assisting with bill inquiries, technical support for devices, and creating accurate quotes for Verizon products and services
- Build rapport with customers and develop solutions for their wireless needs.
- Submitted payments and insurance claims
Education
Associate of Arts
High School Diploma
Skills
Customer Satisfaction
Knowledge of Microsoft Office
Excel
Microsoft word
Power Point
Outlook
Outstanding problem solver and fast decision maker
Communicational and interpersonal skills
Bilingual (Spanish)
Timeline
Central Servicing Representative II
Lendmark Financial Services
10.2023 - CurrentRead More
Customer Support Specialist
PayPal
11.2018 - 08.2021Read More
Bilingual Customer Service Representative
Verizon Wireless
01.2017 - 10.2018Read More
Central Arizona College
Associate of Arts
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Maricopa High School
High School Diploma
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