Jesse Outland
IT Technician
Unionville,TN
Summary
Veteran Computer Repair Technician offering 15+ years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.
Overview
11
11
years of professional experience
Work History
Manager/Lead Repair Technician
IGeek LLC Electronic And Computer Repair
Murfreesboro, TN
10.2016 - Current
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Directed staff and managed annual capital budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Completed high-quality [Type] products with skilled assembly of systems, supports and connections.
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Operated soldering iron stations to solder connectors to cable assemblies.
- Assembled and welded metal parts to create electronic circuit boards.
- Inspected assemblies using microscopes and magnification aides to verify quality and durability.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for integration into company networks and systems.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
Repair Technician/Lead Manager
The Score Of Murfreesboro Electronic Repair
Murfreesboro, TN
08.2012 - 09.2016
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- De-soldered and re-soldered connections between parts and motherboard.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
Repair Technician
Digital Doc Repair
Murfreesboro, TN
08.2011 - 08.2012
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
Education
High School Diploma -
Calloway County High School
Murray, KY2002
Skills
- Perceptual Speed
- Technical Documentation Interpretation
- Supply and Parts Ordering
- Control Precision
- Electrical Component Replacement
- Problem Detection and Resolution
- Cost Documentation
- Electronic Circuits
- Equipment Installation
- Service Calls
- Soldering and Micro soldering
- Web Security
- Customer Service
- Hardware and Software Installation
- Circuit Board Updating
- Computer Configurations
- Customer Relations
- Cable Management
- Remote Support
- Software Installation
- Computer Hardware Knowledge
Accomplishments
compTIA
Timeline
Manager/Lead Repair Technician
IGeek LLC Electronic And Computer Repair
10.2016 - Current
Repair Technician/Lead Manager
The Score Of Murfreesboro Electronic Repair
08.2012 - 09.2016
Repair Technician
Digital Doc Repair
08.2011 - 08.2012
High School Diploma -
Calloway County High School
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