Jesse Perdomo
Custmer Service Representitive/ Freelance Worker
Maineville,OH
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Valor Oil
Maineville, OH
04.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Freelance Worker
Upshift
Multiple Locations, Multiple States
01.2020 - Current
- Maintained and repaired facilities, equipment and tools.
- Cleaned and straightened work areas to maximize productivity and safety.
- Adhered to company policies, safety procedures and performance standards.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded and moved material to and from storage and production areas.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Checked packages and merchandise for damage and notified vendors.
- Checked packages and merchandise for damage and notified vendors.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Performed general housekeeping and cleaning tasks.
Restaurant Team Member
Panera Bread
West Chester, OH
11.2021 - 03.2022
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used proper techniques to prepare food and ingredients.
- Greeted customers at drive-thru and took food orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Greeted guests pleasantly and answered menu questions.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Lead Line Cook
Great Wolf Lodge
Mason, OH
07.2021 - 11.2021
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Handled portion control activities according to specified instructions provided by chef.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Assistant Store Manager
Southern Grocers
Winter Haven, FL
08.2019 - 07.2021
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Assisted store manager in meeting standards for customer service and quality.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Drafted invoices for completed work.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Fast Food Crew Member
Juicy Burger
Winter Haven, FL
11.2018 - 07.2019
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
FEMA Corps Leader
AmeriCorps NCCC FEMA Corps
Sacramento, CA
06.2016 - 11.2017
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Educated young people about strategies for driving discussions and promoting social changes.
- Reviewed drawings and assessed construction against plans.
- Made and submitted reports detailing finding and any actions taken.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Completed inspections of current construction, refurbishment and repair projects.
FEMA Corps Member
AmeriCorps NCCC FEMA Corps
Sacramento, CA
06.2015 - 06.2016
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Became strong advocate for Emergency Planning
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Delivered services to customer locations within specific timeframes.
- Drove operational improvements which resulted in savings and improved profit margins.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Educated young people about strategies for driving discussions and promoting social changes.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL 06.2012 - 07.2015
Skills
POS systems operations
Relationship building and management
Order management
Goals and performance
Google Drive
Staff supervision
New-Hire Training
Customer experience
Employee scheduling
Product and service sales
Stock management
Cost Control
Operations
Lifting and sorting
Labeling and boxing
Environmentally Controlled Storage
Assembly and production
Order picking and processing
Excellent driving record
Leadership and team building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Store Manager
Valor Oil
04.2022 - Current
Restaurant Team Member
Panera Bread
11.2021 - 03.2022
Lead Line Cook
Great Wolf Lodge
07.2021 - 11.2021
Freelance Worker
Upshift
01.2020 - Current
Assistant Store Manager
Southern Grocers
08.2019 - 07.2021
Fast Food Crew Member
Juicy Burger
11.2018 - 07.2019
FEMA Corps Leader
AmeriCorps NCCC FEMA Corps
06.2016 - 11.2017
FEMA Corps Member
AmeriCorps NCCC FEMA Corps
06.2015 - 06.2016
High School Diploma -
Bartow Senior High School
06.2012 - 07.2015