Jesse Philips
Tucson
Summary
Experienced Probation Assistant with strong attention to detail. Proficient in AZpros and APETS. Skilled in modern data recording, records management, and data sorting. Dedicated and professional individual with exceptional customer service, problem-solving, and interpersonal abilities. Capable of effectively prioritizing tasks, multitasking, and managing time efficiently.
Overview
5
5
years of professional experience
Work History
Probation Assistant
Americorps
01.2025 - Current
- Critical Thinking- Probation officers assess risks and make informed decisions about probationers
- PO's identify solutions to help individuals reintegrate successfully and evaluate compliance with the probationers terms
- Case Management & Organization Skills- Managing multiple probationers files and schedules
- PO's need to coordinate with law enforcement, social workers, and treatment providers to keep accurate records and meet deadlines
- Knowledge of the Criminal Justice System- Understanding laws, court procedures, and sentencing guidelines is crucial to being a Probation Officer
- Also knowing rehabilitation programs and community resources to help the probationers is impactful to the job
Valet
SP+ ( Partnered with Marriott Hotels)
10.2023 - Current
- Customer Service- Valets often interact directly with customers, requiring strong communication and interpersonal skills
- I learned to provide excellent service and handle customer inquiries and concerns professionally
- Paying attention to details- Valets need to carefully inspect vehicles for damage and accurately record information
- This helped me develop a keen eye for detail and thoroughness in my work
- Stress Management - Handling high-pressure situations, such as managing a long line of cars during rush hours, improved my stress management skills
- People would begin to get frustrated with having to wait multiple minutes while trying to check in and get out of their car
Cashier/ Lot Associate
The Home Depot
02.2021 - 10.2023
- Communication- As a Lot associate communication is key
- The front end would call over a radio to tell the associate that someone needed help loading heavy items into their vehicle
- On busy days communicating with other lot associates on who goes where and does what, is crucial to keep customers happy
- Accountability- Cashiers learned the importance of accountability
- Working the register requires awareness of many things when working with unpredictable people
- People will try to steal especially when there are high profit items available
- Problem solving- When working at Home Depot learning how to problem solve was crucial to the job
- As a cashier it was common having to work with customers when they had a disagreement about a product
- As a Lot associate learning how to balance between loading and unloading customers items and getting shopping carts for customer use was a problem lot associates were tasked with
Busser
The Keg Steakhouse
12.2019 - 03.2020
- Teamwork- Gained teamwork skills while working with the servers, kitchen staff, and fellow bussers
- Adaptability- While working as a busser learning how to adapt to the unpredictability of a restaurant is crucial
- Some days were very fast paced and others were slow and calm
- Most days were moving very fast the whole shift
- Time management- Most shifts were all about timing
- Learning how to use the limited time to be the most efficient was a challenging aspect that I was able to get down
Education
Bachelor of Science - Criminal Justice, Psychology
University of Arizona
Tucson, Arizona05.2025
Skills
- Case management
- Risk assessment
- Regulatory compliance
- Communication skills
- Time management
- Court procedures
- Home inspections
- Intake procedures
- Field experience
Timeline
Probation Assistant
Americorps
01.2025 - Current
Valet
SP+ ( Partnered with Marriott Hotels)
10.2023 - Current
Cashier/ Lot Associate
The Home Depot
02.2021 - 10.2023
Busser
The Keg Steakhouse
12.2019 - 03.2020
Bachelor of Science - Criminal Justice, Psychology
University of Arizona
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