Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Pollo

Plumber
Orlando,FL

Summary

Dynamic small business owner with a proven track record at D&P Plumbing and Mechanical Services LLC, excelling in customer relations and financial management. Achieved high customer satisfaction through relationship building and efficient project management, while mentoring teams to enhance productivity and reduce costs. Committed to delivering exceptional service and innovative solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner

D&P Plumbing and Mechanical Services LLC
04.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Plumber Foreman

E&S Contracting
03.2015 - 04.2018
  • Assisted in the design and installation of energy-efficient plumbing systems, resulting in cost savings for clients and reduced environmental impact.
  • Conducted regular inspections of completed work to guarantee adherence to quality standards set forth by industry regulations and client expectations.
  • Optimized material usage by accurately estimating project requirements, thereby reducing waste and associated costs.
  • Increased project profitability through careful monitoring of expenses, labor hours, and material usage while maintaining high-quality standards.
  • Achieved high customer satisfaction ratings with prompt resolution of issues and proactive communication.
  • Enhanced team productivity by providing consistent guidance, support, and training to junior plumbers.
  • Mentored junior team members in advanced plumbing techniques for continued professional growth within the organization.
  • Reduced project completion time through effective delegation of tasks and efficient resource utilization.
  • Proactively identified potential issues during project planning stages through thorough assessment of blueprints, minimizing delays due to unforeseen complications.
  • Maintained high-quality workmanship through continuous learning and staying up-to-date with advancements in plumbing technology and best practices.

Plumber

MCD Plumbing
02.2012 - 03.2015
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
  • Filled pipe systems with water and air to determine location of leaks.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.

Education

High School Diploma -

McKinley High School
Buffalo, NY
06.1995

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Clear and concise communication
  • Project management
  • Project estimating
  • Financial management
  • Business development

Certification

  • Licensed Master Plumber State of Florida- June 2024

Timeline

Owner

D&P Plumbing and Mechanical Services LLC
04.2018 - Current

Plumber Foreman

E&S Contracting
03.2015 - 04.2018

Plumber

MCD Plumbing
02.2012 - 03.2015

High School Diploma -

McKinley High School

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