Jesse Pondexter
The Bronx,NY
Overview
8
8
years of professional experience
Work History
Supervisor of Visitor Engagement
MoMA
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Ensuring lobby operations move seamlessly throughout the day.
- Overseeing said operation, understanding, and addressing any issues throughout the day.
- Creating spreadsheets and compiling data to provide the management team from the museum daily.
- Creating guided lesson plans for new hires to the Visitor Engagement team.
- Collaborating with the different departments, such as the education department, to ensure great visits for families and guests.
Guest Specialist
The Museum of Modern Art
06.2023 - 01.2024
- As a Guest Specialist on the Visitor Engagement team at MoMA, I learned and implemented a lot into my daily responsibilities.
- Within my time frame, I've been able to learn about the museum's history, as well as current events in the museum, to effectively communicate with guests when needed.
- Through my professionalism, knowledge, and work ethic, I was promoted to a temporary supervisor position among my peers.
- My daily focuses included ensuring lobby operations moved seamlessly throughout the day, problem-solving for the visitor engagement team, overseeing said operations and understanding any issues that arise, creating spreadsheets to easily provide data to the management team from the museum daily, creating guided lesson plans for new hires to the visitor engagement team, and collaborating with the different departments throughout the museum to ensure the best environment for guests.
Branch Manager
TSF Management Group, Inc.
12.2020 - 03.2023
- At TSF Management I utilized a wealth of skills to direct, train and manage sales forces for multiple companies
- These include big brand companies like Verizon Fios where I trained and led a group of at max 25 Customer Service/ Sales Representatives, Taught effective communication and sales skills, Coached representatives who exemplified great skill sets how to pass those onto others, Generated an average of 90 - 110 sales, $10,800 - $13,200 per week for Verizon Fios, Manager and taught others to manage sales reports for clients, Recruited and trained new sales force teams for new clients such as Inspire Energy and Ready Refresh
- Our main focus wasn't only generating sales and revenue
- It was also instilling and developing confidence into employees to help them step into a managerial role where they would be able to manage their own sales force team for the same clients
Assistant Manager/Sales Associate
Crosstown Solutions
05.2019 - 11.2020
- At Crosstown Solutions I was mentored and coached daily by others on how to complete a multitude of daily tasks
- Marketing & Sales for their clientele, Account management, Developing and Coaching new trainees, Managing a team of 10+ people, Driving sales, financial coaching, as well as Human Resource and Administrative responsibilities and so much more
- During my time here I led a team of 12 people who drove sales for Verizon via Creative marketing strategies which raised $1,199,100 over time
Security Guard
Allied Universal
02.2017 - 03.2019
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
Education
Bachelors - Psychology
Daemen College
Buffalo, NY05.2016
Skills
- Communication skills
- Video editing
- Business management
- Strategic planning
- Senior leadership
- Business development
- Supervising experience
- Financial management
- Teaching
- Management
- Human Resources
- Recruiting
- Branding
- Outside Sales
- Financial Report Writing
- Project Management
- Budgeting
- Presentation Skills
- Marketing
- Editing
- AP style
- Interpersonal Skills
- Customer Support
- Customer Relationship Management (CRM)
- Admissions
- Team Leadership
- Written Communication
- Strategic Planning
- Project Management
- Attention to Detail
- Organizational Skills
- Salesforcecom
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Supervisor of Visitor Engagement
MoMA
01.2024 - Current
Guest Specialist
The Museum of Modern Art
06.2023 - 01.2024
Branch Manager
TSF Management Group, Inc.
12.2020 - 03.2023
Assistant Manager/Sales Associate
Crosstown Solutions
05.2019 - 11.2020
Security Guard
Allied Universal
02.2017 - 03.2019
Bachelors - Psychology
Daemen College
Similar Profiles
Harley SandsHarley Sands
Baker/chef at MoMABaker/chef at MoMA
Wafa HaiderWafa Haider
Visitor Engagement at MoMAVisitor Engagement at MoMA
Melvin MatthewsMelvin Matthews
Supervisor of Inventory at Moma Matthews Cakes and MoreSupervisor of Inventory at Moma Matthews Cakes and More
Yismely JaquezYismely Jaquez
Group Leader at Acacia NetworkGroup Leader at Acacia Network
ANITA LAMPTEYANITA LAMPTEY
Receptionist at Mac's SuitesReceptionist at Mac's Suites