Jesse QUAYE
Goodlettsville,TN
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
JCPenney
Nashville, TN
08.2022 - Current
- Communicated effectively with team members to ensure timely response times for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded promptly to emails sent by customers seeking assistance.
- Led on- and off-site customer support teams across multiple time zones.
Customer Service Representative
Kelly Services
Nashville, TN
06.2021 - 06.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Stock Room Associate
Walmart
Bowling Green, KY
10.2017 - 05.2019
- Read and adhered to supervisor instructions and printed pull sheets.
- Operated forklift and pallet jack to transport heavy loads.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept stockroom clean and neat for maximum productivity.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Stock Room Manager
Walmart
Madison, TN
05.2017 - 09.2017
- Assisted customers with locating requested items in the stockroom area.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Kept stockroom clean and neat for maximum productivity.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Created and enforced policies and procedures for entire logistics team.
Education
Biology
Western Kentucky University
Bowling Green, KYSkills
- Issue Escalation
- Customer Relationship Management
- Payment Management
- Customer Needs Assessment
- Complaint Handling
- Customer Engagement
- Troubleshooting
- Returns Processing
- Shipment Tracking
- Shipping Coordination
- Customer Outreach
- Customer Queries
References
References available upon request.
Timeline
Customer Service Executive
JCPenney
08.2022 - Current
Customer Service Representative
Kelly Services
06.2021 - 06.2022
Stock Room Associate
Walmart
10.2017 - 05.2019
Stock Room Manager
Walmart
05.2017 - 09.2017
Biology
Western Kentucky University