Jesse Quinn
Collinsville,Virginia
Summary
Professional customer service professional who is always excited to learn more and work closely with people within the local community. Deeply committed to bringing forth a positive attitude and resolving customer's problems through effective communication and maintaining professional boundaries. Furthermore, enhances the customer experience by deepening customer relations and predicting customer needs and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Icarus Tinting
Secretary
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered daily telephone calls, while multitasking to schedule appointments, take payments, and input data into computer database.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained records of business outgoing payments and receipts from customers in an organized fashion.
- Updated account information to maintain customer records.
Barista
Starbucks
02.2023 - Current
- Developed personal relationships with customers so that their needs could be predicted and met in a friendly and timely manner.
- Used point-of-sale system to input order data so that orders could be effectively communicated with other team members.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed inventory counts and orders, including weekly deliveries.
Cashier
Sirloin House
02.2018 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with care to ensure registers were balanced during shifts.
- Built relationships with customers to encourage repeat business.
- Maintained numerous tasks at one time efficiently and orderly to ensure few mistakes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Business Data Analytics
Arizona State University
Tempe, AZ12.2025
Associate of Arts - General Education
Patrick Henry Community College
Martinsville, VA05.2021
Skills
- Problem-solving abilities
- Critical Thinking
- Microsoft Excel
- Team Development
- Staff Training
- Active Listening
- Customer Service
- Customer Relations
- Conflict Resolution
- Verbal and written communication
Timeline
Icarus Tinting
Secretary
02.2024 - Current
Barista
Starbucks
02.2023 - Current
Cashier
Sirloin House
02.2018 - 01.2023
Bachelor of Science - Business Data Analytics
Arizona State University
Associate of Arts - General Education
Patrick Henry Community College
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