Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kirsti Radican

Great Falls,MT

Summary

Experienced in delivering tailored product advice and recommendations to enhance customer satisfaction within the beauty industry. Demonstrated ability to upsell products effectively, contributing to increased sales revenue while maintaining a comprehensive understanding of promotions and policies. Proven skills in educating customers on cosmetics and skincare, alongside strong inventory management and organizational capabilities. Background includes developing strategies for improved customer loyalty and satisfaction through personalized service and expert knowledge.

Overview

25
25
years of professional experience

Work History

Specialty Beauty Advisor (Clinique)

Ulta Beauty
Great Falls, MT
01.2020 - Current
  • Delivered product advice and tailored recommendations to meet individual customer needs.
  • Upsold additional beauty products, enhancing overall sales revenue.
  • Maintained comprehensive knowledge of current promotions, return policies, and security practices.
  • Organized merchandise by returning items to designated areas and restocking displays.
  • Recommended products based on expert knowledge and client preferences.
  • Cleaned surfaces to uphold a tidy store environment.
  • Demonstrated makeup application techniques for eyeshadow, eyeliner, mascara, blush, and lipstick.
  • Educated customers on proper use of cosmetics, fragrances, and treatments.

Owner/photographer

Keepsakes by Kirsti Photography
01.2015 - Current
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Researched photography trends to remain current with technologies and practices.
  • Explained pricing and package details to clients for informed decision-making.
  • Created artificial lighting setups using flashes and reflectors for optimal image quality.
  • Collaborated with clients to develop creative concepts and themes for photo shoots.
  • Transferred photographs to computers for efficient editing, archiving, and electronic sharing.
  • Assisted in planning shoot setups, including location scouting for optimal backdrops.

Lead Cashier

Ulta Beauty
01.2020 - 12.2020
  • Identified process improvement opportunities for cash handling and customer service.
  • Processed returned merchandise according to store return and exchange procedures.
  • Maintained knowledge of current store promotions to effectively highlight sales.
  • Assisted customers with inquiries and orders via phone calls.
  • Scanned items and verified pricing accuracy on cash register.
  • Ensured transaction accuracy by confirming prices, quantities, and discounts.
  • Explained promotions and loyalty membership benefits to drive new enrollments.

Prestige Beauty Advisor

Ulta Beauty
01.2019 - 12.2020
  • Conducted skin analysis and recommended tailored skincare regimes for customers.
  • Drove sales goals by delivering personalized beauty experiences to clients.
  • Capitalized on upselling opportunities to boost sales of additional products and services.
  • Maintained well-presented shelves through regular stock replenishment.
  • Described merchandise, explaining use, operation, and care effectively.
  • Stayed updated on current and emerging trends to enhance professional value.
  • Assisted customers in feeling relaxed and comfortable throughout the process.

Operations Manager

Ulta Beauty
01.2018 - 12.2019
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

Merchandise Manager

Ulta Beauty
01.2018 - 12.2018
  • Ensured that all merchandise was properly labeled according to company policy.
  • Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
  • Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
  • Used historical and current business data to determine key buying trends and items.
  • Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
  • Maintained information database related to products and service availability, supplier capabilities and lead times.

MLRS Repair Technician

U.S. Army
Fort Sill, OK
01.2000 - 12.2007
  • Repaired and performed quality testing of products to meet established specifications.
  • Followed repair processes, driving high quality and short cycle time.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Installed new components or replaced defective parts to restore functionality.
  • Replaced faulty components in devices, including screens, batteries, and circuit boards.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Diagnosed system malfunctions and identified solutions to resolve technical issues.

Education

High School Diploma -

Big Sky High School
Missoula, Montana

Skills

  • Leadership
  • Makeup application
  • Sales techniques
  • Customer education
  • Skin analysis
  • Upselling strategies
  • Inventory management
  • Adaptability
  • Sales
  • Interpersonal skills
  • Quick learner
  • Teamwork
  • Creative problem solving
  • Technologically savvy
  • Customer service
  • Team collaboration
  • Problem solving
  • Quality assurance
  • Paperwork management
  • Process improvement
  • Retail experience
  • Client relationship building
  • Brand promotion
  • Face shape analysis
  • Clear communication
  • Demonstration skills
  • Color matching techniques
  • Personalized recommendations
  • Skincare consultation

Accomplishments

  • Used Microsoft office/excel to complete and track documents processing through the personnel office daily.
  • Utilized inventory forecasting software to analyze customer preferences and shopping habits.
  • Built relationships with brand representatives and sales managers to improve diversity and product range.
  • Conducted training and new hire onboarding for 50+ associates to ensure compliance with company policies and procedures.
  • Collaborated with 15 other department heads to develop new and innovative campaigns to meet internal quotas, increasing section sales by 33% in one year.

Timeline

Specialty Beauty Advisor (Clinique)

Ulta Beauty
01.2020 - Current

Lead Cashier

Ulta Beauty
01.2020 - 12.2020

Prestige Beauty Advisor

Ulta Beauty
01.2019 - 12.2020

Operations Manager

Ulta Beauty
01.2018 - 12.2019

Merchandise Manager

Ulta Beauty
01.2018 - 12.2018

Owner/photographer

Keepsakes by Kirsti Photography
01.2015 - Current

MLRS Repair Technician

U.S. Army
01.2000 - 12.2007

High School Diploma -

Big Sky High School

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