Jesse Rejon
Visalia,CA
Summary
Dynamic retail leader with extensive experience working with At Home, excelling in inventory management and team development. Proven track record of enhancing customer satisfaction and driving sales growth through strategic merchandising and effective leadership. Skilled in performance analysis and project management, fostering a collaborative environment that boosts employee morale. Ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Store Director
At Home Decor Superstore
01.2022 - Current
- Directed daily operations, ensuring efficient store performance and optimal customer experience.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Implemented visual merchandising strategies to optimize product presentation and drive sales growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Fostered a positive work environment, promoting teamwork and high employee morale among staff members.
- Collaborated with upper management on budget development and expense tracking initiatives to enhance profitability.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Inventory Control Manager
At Home Decor Superstore
10.2021 - 01.2022
- Oversaw inventory accuracy and compliance with company standards.
- Coordinated cycle counts to identify discrepancies and optimize stock levels.
- Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
- Led cross-functional teams to enhance overall supply chain performance.
- Processed damaged goods and completed wasted inventory paperwork.
- Maintained a high level of safety within the warehouse environment by enforcing strict adherence to established guidelines and conducting routine inspections for compliance purposes.
Customer Service Manager
At Home Decor Superstore
09.2020 - 10.2021
- Led customer service team to enhance satisfaction and loyalty(credit cards and email capture) through effective training and mentoring.
- Developed and implemented standardized procedures to streamline customer interactions and resolve issues efficiently.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Coordinated cross-functional collaboration to ensure seamless communication between departments for enhanced service outcomes.
- Managed conflict resolution strategies, fostering a positive environment for both customers and staff.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Store Manager
Hobby Lobby
09.2015 - 09.2020
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Collaborated with management to optimize store layout, enhancing customer flow and experience.
- Implemented promotional displays, increasing product visibility and customer engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Department Lead
Hobby Lobby
10.2011 - 08.2015
- Oversaw merchandise replenishment processes, maintaining optimal stock levels and minimizing shortages.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
Education
High School Diploma -
Porterville High School
Porterville, CA06-2005
Skills
- Retail management
- Leadership development
- Leading staff meetings
- Performance reviews
- Sales analysis
- Goals and performance
- Root-cause analysis
- Payroll management
- Project management
- Supply ordering
Accomplishments
- Supervised team of 35 staff members.
- Achieved company top most improved conversion ranking within 2 years.
- Exceeded monthly store sales goals 2 quarters in a row.
- Achieved the highest employee satisfaction rating in region within 1 year.
Timeline
Store Director
At Home Decor Superstore
01.2022 - Current
Inventory Control Manager
At Home Decor Superstore
10.2021 - 01.2022
Customer Service Manager
At Home Decor Superstore
09.2020 - 10.2021
Assistant Store Manager
Hobby Lobby
09.2015 - 09.2020
Department Lead
Hobby Lobby
10.2011 - 08.2015
High School Diploma -
Porterville High School