Jesse Rice
Booneville,AR
Summary
Customer Service Representative bringing in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
1st Shift - Production
WeatherBarr Windows & Doors
03.2024 - Current
- Assist in the manufacturing process for custom windows and doors, ensuring high-quality standards and customer satisfaction.
- Perform tasks such as processing parts, programming machinery, and inspecting product quality before passing it to the next department.
- Generated and maintained accurate production records.
- Recorded and tracked daily production data for management reporting.
Customer Service Representative
Spartan Adventure Park
11.2022 - 11.2024
- Coordinated with coworkers to identify and resolve irregularities within the proper workplace constraints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Data Entry
Convalidation Services
05.2023 - 10.2023
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Created spreadsheets for more efficient recordkeeping.
- Collated and organized data entry documents into filing systems for easy access.
- Updated and maintained customer information, documents and records.
Education
High School Diploma -
Waldron High School
Waldron, AR05.2022
Skills
- Critical Thinking
- Staff Training
- Data Entry
- Customer Relations
- Conflict Resolution
Certification
- Basic Life Support Certificate
- ACT WorkKeys National Career Readiness Certificate at the Silver level
Additional Information
- Youth Pastor at Booneville First Assembly of God
Timeline
1st Shift - Production
WeatherBarr Windows & Doors
03.2024 - Current
Data Entry
Convalidation Services
05.2023 - 10.2023
Customer Service Representative
Spartan Adventure Park
11.2022 - 11.2024
High School Diploma -
Waldron High School