Jesse Rich
Jasper,GA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
10
10
years of professional experience
Work History
Writing Consultant
01.2024 - Current
- Presented clients with unique copy options based on overall marketing objectives.
- Conducted intake meetings with project managers to gather requirements and understand unique needs.
- Brainstormed ideas to create useful content for clients.
- Successfully guided students through the entire writing process from brainstorming to final revisions; ultimately improving academic performance.
- Provided constructive feedback on drafts, helping clients refine their ideas and arguments for maximum impact.
- Conducted interviews with subject matter experts to generate topics.
- Wrote and edited communications within assigned beat areas.
- Researched and wrote original content for case studies, emails and newsletters.
- Edited and proofread drafts of articles and other documents.
- Managed competing deadlines with efficiency.
- Interviewed individuals by phone, video chat and in-person to write news stories.
Freelance Artist
01.2021 - Current
- Have done digital artwork for customers and friends in the form of logos, concept art and digital assets.
- Works have featured in multiple non-commercial and commercial products.
- Quick and efficient, able to meet tight deadlines.
- Created conceptual storyboards for animation projects that streamlined production processes.
- Collaborated with clients to understand their vision and produced artwork that exceeded expectations.
- Participated in art exhibitions and shows to showcase work.
- Built long-lasting relationships with clients by consistently delivering exceptional work that met or surpassed expectations.
Writer
02.2020 - Current
- Developed and pitched story ideas to editors.
- Repurposed and optimized existing content for use in different mediums.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Built, established and maintained relationships with sources.
- Provided writing support for various projects and departments.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Collaborated with team members on topic ideation to determine key buyer personas and goals.
- Managed competing deadlines with efficiency.
Customer Service Manager
04.2022 - 01.2024
- Patience with customers over the phone, via email.
- Professional language with appropriate tone.
- Experience with planning budgeting and saving costs.
- Excellent problem solver and mediator in conflict resolution.
- Flexible with schedule, situational adaptability.
- Created and reviewed invoices to confirm accuracy.
- Developed and offered unique discount options to drive interest in new product lines.
- Established team priorities, maintained schedules and monitored performance.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Party Planner
01.2021 - 06.2023
- Organized multiple online events multiple times a week.
- Managed professional correspondence with event goers
- Responded to questions in a timely and efficient manner
- Made adjustments to planned events in light of new information or cancellations; often within short timeframes.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Oversaw event registration process by collecting and tracking attendee information.
- Increased repeat business through strong relationships with clients and vendors.
- Monitored and controlled event expenditures to meet budgets.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Balanced multiple projects simultaneously, ensuring that each event received the necessary attention for a successful outcome.
- Passionate about learning and committed to continual improvement.
Construction Worker
Family Business
01.2014 - 01.2019
- Followed blueprints and diagrams to complete projects according to specifications.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Installed drywall, siding and other structural components.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Loaded and unloaded materials onto trucks and trailers.
- Gathered and disposed of worksite debris to remove safety hazards.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Helped with door and window installations.
- Demonstrated a strong commitment to environmental sustainability through proper waste disposal measures, recycling initiatives, and eco-friendly construction practices when possible.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Managed safe and efficient use of tools and equipment on construction sites.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Measured dimensions of finished pieces for conformance to specifications.
- Helped with erecting scaffolding and ladders.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Education
GED -
Appalachian Technical College
Jasper, GA05.2012
Skills
- Problem Resolution
- Account Management
- Adherence to high customer service standards
- Meticulous attention to detail
- QA
- Professional and Courteous
- Interpersonal Relations
- Effective workflow management
- Teamwork and Collaboration
- Quality Assurance
- Negotiation
- Strategic Planning
- Employee Scheduling
Timeline
Writing Consultant
01.2024 - Current
Customer Service Manager
04.2022 - 01.2024
Freelance Artist
01.2021 - Current
Party Planner
01.2021 - 06.2023
Writer
02.2020 - Current
Construction Worker
Family Business
01.2014 - 01.2019
GED -
Appalachian Technical College