Jesse Rivera
Saint Albans
Summary
Proven Hospitality Manager at Sheetz with a track record of significantly boosting customer service ratings through dynamic leadership and exceptional guest relations management. Expert in staff training and development, ensuring high standards of health and safety compliance. Achieved operational excellence by fostering teamwork and optimizing productivity.
Overview
10
10
years of professional experience
Work History
Hospitality Manager
Sheetz
03.2024 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- 2024 Elite 52
Hospitality Manager
Sheetz
10.2022 - 03.2024
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- 2022 Elite 52
- 2022 Region 1 SOY
- 2022 Culture award
- 2023 Elite 52
Supervisor
Sheetz
10.2018 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- 2019 Elite 52
- 2019 Region 1 SOY
- 2020 Elite 52
- 2020 Region 1 SOY
- 2021 Elite 52
Sales Person
Sheetz
09.2016 - 10.2018
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
Athletic Assistant
AWCPA
08.2014 - 09.2016
- Supported coaches in analyzing game footage to identify areas of improvement for the team as a whole as well as individual players.
- Collaborated with athletic trainers to develop injury prevention strategies tailored to each sport''s unique demands.
- Provided academic support to student-athletes as needed, assisting in maintaining eligibility requirements.
- Enhanced athletic performance by developing and implementing individualized training programs for athletes.
- Maintained accurate records of athlete progress and performance, providing valuable data for coaching decisions.
Education
Network Technician - Computer
Pickens Technical College
Aurora, CO09.2015
High School Diploma -
AWCPA
Aurora, CO05.2015
Skills
- Employee scheduling
- Staff training and development
- Guest relations management
- Health and safety compliance
- Food safety regulations
- Complaint handling
Timeline
Hospitality Manager
Sheetz
03.2024 - Current
Hospitality Manager
Sheetz
10.2022 - 03.2024
Supervisor
Sheetz
10.2018 - 10.2022
Sales Person
Sheetz
09.2016 - 10.2018
Athletic Assistant
AWCPA
08.2014 - 09.2016
Network Technician - Computer
Pickens Technical College
High School Diploma -
AWCPA
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