Jesse Rivera

• Assist in day-to-day property operations, ensuring efficient management of residential properties.
• Prepare and process lease agreements, renewals, and lease addendums, while ensuring compliance with company policies and local regulations.
• Conduct property inspections to maintain high standards, and identify maintenance needs.
• Oversee tenant move-ins and move-outs, ensuring a smooth transition, and adherence to lease terms.
• Collect rent, process payments, and manage accounts receivable to maintain accurate financial records.
• Conduct detailed move-out inspections, document damages, and prepare final statements with applicable charges for security deposit reconciliations.

• Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications.
• Received rent payments and tracked transactions in accounting software.
• Coordinated maintenance and repair requests.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Contacted and followed up with tenants on renewal notices.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
• Utilized Instagram, TikTok and Facebook to promote products, services and content.

• Managed administration of patient benefits and services according to state and federal guidelines.
• Processed patient data documents, reports and case management files to assist clinical staff operations.
• Kept permanent records current to support auditing processes and meet requirements.
• Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization.

• Consulted with and advised management regarding agent areas of opportunity, team performance, and
development.
• Handled most workflow procedures when necessary including Service Level maintenance and basic call adherence productivity.
• Collaboratively plan for agent success by working with clients and management to develop and implement training in job function, procedures, company policies, and customer service needs.
• Understanding account KPI's and meeting metric expectations at a daily / weekly / monthly level Responsible for inbound and outbound email maintenance.
• Act as the second point of telephonic contact for escalations regarding consumer concerns and complaints.
• Quality Assurance - Listened to and grade calls with coach, to better understand business goals and expectations.