Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Roberts

Jesse Roberts

Technical Support
SACRAMENTO,California

Summary

Hardworking Technical Support Technician tasked with installing alarm, camera and security system components based upon specifications and blueprints. Proficient in on site installation and customer support via phone and email. Experienced in Ring Doorbell residential installation and troubleshooting.

Overview

11
11
years of professional experience

Work History

Electronics Technician

MTF INC.
Elk Grove, CA
01.2011 - 02.2014
  • Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
  • Tracked diagnostic results and collaborated with managers to resolve issues.
  • Inspected and tested electrical systems to identify connection issues and other faults affecting system performance.
  • Testing and troubleshooting consumer electronics

Applecare Advisor

Apple
Elk Grove, CA
02.2014 - 02.2015
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided 3 channels of support via Email, Chat & phone support.
  • As an AppleCare Technical Support Advisor, I have to opportunity to assist customers with issues they experience with their iPhones, iPads, and iPods.
  • Crosstrained in customer account and billing support.

Low Voltage Foreman

Workman Communications
SACRAMENTO, California
02.2015 - 11.2018
  • Maintained and installed fire alarm and security systems by trimming and installing wires.
  • Worked in homes and small commercial venues to install telecom and security systems.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Educated customers on effective use of security systems.
  • Installed access control and Ring Doorbells, alarms and video surveillance systems.
  • Oversaw daily operations to ensure high levels of productivity.

Carpenter Apprentice

Mcclone Construction
SACRAMENTO, California
11.2018 - Current
  • Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
  • Performed boundary, topographic and traverse land surveys.
  • Cut materials according to specifications in preparation for installation.
  • Gained valuable education in residential and commercial building codes.
  • Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.

Education

High School Diploma -

Galt High School
Galt, CA

Skills

Written Communication

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Timeline

Carpenter Apprentice

Mcclone Construction
11.2018 - Current

Low Voltage Foreman

Workman Communications
02.2015 - 11.2018

Applecare Advisor

Apple
02.2014 - 02.2015

Electronics Technician

MTF INC.
01.2011 - 02.2014

High School Diploma -

Galt High School

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Jesse RobertsTechnical Support