Jesse Roberts
Technical Support
SACRAMENTO,California
Summary
Hardworking Technical Support Technician tasked with installing alarm, camera and security system components based upon specifications and blueprints. Proficient in on site installation and customer support via phone and email. Experienced in Ring Doorbell residential installation and troubleshooting.
Overview
11
11
years of professional experience
Work History
Electronics Technician
MTF INC.
Elk Grove, CA
01.2011 - 02.2014
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Tracked diagnostic results and collaborated with managers to resolve issues.
- Inspected and tested electrical systems to identify connection issues and other faults affecting system performance.
- Testing and troubleshooting consumer electronics
Applecare Advisor
Apple
Elk Grove, CA
02.2014 - 02.2015
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided 3 channels of support via Email, Chat & phone support.
- As an AppleCare Technical Support Advisor, I have to opportunity to assist customers with issues they experience with their iPhones, iPads, and iPods.
- Crosstrained in customer account and billing support.
Low Voltage Foreman
Workman Communications
SACRAMENTO, California
02.2015 - 11.2018
- Maintained and installed fire alarm and security systems by trimming and installing wires.
- Worked in homes and small commercial venues to install telecom and security systems.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Educated customers on effective use of security systems.
- Installed access control and Ring Doorbells, alarms and video surveillance systems.
- Oversaw daily operations to ensure high levels of productivity.
Carpenter Apprentice
Mcclone Construction
SACRAMENTO, California
11.2018 - Current
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Performed boundary, topographic and traverse land surveys.
- Cut materials according to specifications in preparation for installation.
- Gained valuable education in residential and commercial building codes.
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
Education
High School Diploma -
Galt High School
Galt, CASkills
Written Communication
Troubleshooting techniques
Systems repair
End user support
Electrical systems installation
Technical training
Wire assembling
Experienced in Technology
Customer service expert
Account management
Inbound phone calls
Timeline
Carpenter Apprentice
Mcclone Construction
11.2018 - Current
Low Voltage Foreman
Workman Communications
02.2015 - 11.2018
Applecare Advisor
Apple
02.2014 - 02.2015
Electronics Technician
MTF INC.
01.2011 - 02.2014
High School Diploma -
Galt High School