Jesse Robinson
Tucker,Ga.
Summary
Motivated, with solid experience managing all levels of large scale projects, including sales, budgeting, administration, construction, and general labor. Experienced sales professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure in any situation. Also able to carry or push, pull 75 to 100 pounds.
Overview
14
14
years of professional experience
Work History
Sales Associate
Athletic Club Northeast
Atlanta, GA
02.2020 - Current
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained records related to sales
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling
General Manager
Jiffy Lube
Stone Mountain , GA
08.2018 - 01.2020
- Keep track of all sales, stock and budgeting
- Manage and maintain the professionalism of the store
- Selling coverage and upgrading customers into different vehicles 3
- Understanding the customers needs and providing great customer service,
- Providing help and ideas to workers so the job went smoothly
- Setting up appointments and making sure that the deadline was made
- Supported the owner with daily operating functions.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
Sales and Personal Training Manager
Golds Gym
Woodstock , GA
04.2016 - 07.2017
- Meeting and greeting members
- Selling personal training
- Training new hires on their sales skils.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Helped clients set and achieve health and wellness goals.
- Drove client retention, managing daily classes and individual sessions.
- Curbed learning time by developing customer rapport during training sessions.
- Developed organization systems for personal fitness plans, records and contracts.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Educated club members about relationship between nutrition and fitness.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers through creative presentations about health and personal benefits of services.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Built customer loyalty by smoothly executing training initiatives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Met health education and wellness objectives with implementation of new training programs.
- Organized files and created new system for personal fitness plans, records and contracts.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Met or exceeded monthly revenue and training goals.
Personal Training Sales Director
LA Fitness
Atlanta , GA
09.2015 - 04.2016
- Helping people reach their goals of fitness the fastest safest way
- Selling personal training
- Training new hires on their sales skills.
- Developed strategies for motivating employees to maximize performance and customer satisfaction.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Planned and directed fitness operations for facility bringing in more than $40,000 in monthly business.
- Created and submitted daily productivity reports.
- Hired and recruited new team members to expand offerings and meet customer demands.
- Set monthly goals and quotas.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Educated club members about relationship between nutrition and fitness.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Increased membership enrollment by using innovative sales and promotional techniques.
Assistant Manager
Finish Line
Pittsburgh , PA
09.2013 - 08.2015
- Selling shoes and apparel
- Keeping up on stock and inventory
- Execute great customer service skills.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Manager
Paint Specialist
Pittsburgh , PA
09.2007 - 02.2013
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Monitored expenditures to mitigate risk of overages.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Education
Associates - Science
CCAC
Pittsburgh, PASkills
- Self- motivated
- Strong verbal communication
- Team leadership
- Fast learner
- Punctual
- Hard worker
- Customer Service
- Time Management
- Adapt to Diverse Groups
- Sales Expertise
- Excellent People Skills
- Teamwork and Collaboration
- Negotiation Tactics
- Meeting Deadlines
- B2B Sales and Customer Service
- Strategic Planning
- Product Recommendations
- Listening Skills
- Conflict Resolution
- Sales and Marketing
- Sales Forecasting
- Serve Customers
- Presentations and Demonstrations
Accomplishments
- Exceeded monthly quota numerous times.
- Awarded “Employee of the Month” in 2019/20.
- Brought in 200 new customers.
- Supervised team of 50 staff members.
Timeline
Sales Associate
Athletic Club Northeast
02.2020 - Current
General Manager
Jiffy Lube
08.2018 - 01.2020
Sales and Personal Training Manager
Golds Gym
04.2016 - 07.2017
Personal Training Sales Director
LA Fitness
09.2015 - 04.2016
Assistant Manager
Finish Line
09.2013 - 08.2015
Manager
Paint Specialist
09.2007 - 02.2013
Associates - Science
CCAC
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