Jesse Rodriguez
Niagara Falls,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Dynamic Sales Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chromebook Sales Specialist
Premium Retail Services
01.2020 - 06.2023
- Maintaining accurate information with customers throughout the day, working vendor events, maintaining daily task in a timely manner, training and assisting retail associate in assisted sales as well as device set ups
- Gathering Market intel.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Placed top three in the North East in sales and return rate many times within my Three and a half years.
Sales Representative/Customer service Representative
MarketSource
10.2019 - 01.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Shift Manager
McDonald's
02.2019 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Established team priorities, maintained schedules and monitored performance
Retail Sales Representative
AT&T
02.2018 - 10.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Welcomed customers and provided assistance in locating and purchasing products.
- Recommended merchandise to customers based on needs and preferences.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Bank Teller
KeyBank
09.2017 - 02.2018
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
Breakfast Coordinator
Burger King
03.2014 - 09.2017
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Serviced guests with food and beverage requirements.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted with training and development of food and beverage team.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NY06.2011
Skills
- Staff Training Item Scanning
Technical Support
Restock Shelves
Effective Scheduling - Client Rapport-Building
- Reading Comprehension
- Cash Handling
- Team Collaboration
- Promote Products
- Benefits Demonstration
- Persuasive Negotiations
- Loyalty Building
- Active Learning
- Social Media Platforms
- Sales Expertise
- Inventory Coordination
- Serve Customers
- Educating Consumers
- Social Perceptiveness
- Account Management
- Providing Feedback
- Inventory Maintenance
- Safe Equipment Handling
- Credit and Debt Card Processing
Certification
Google Suites Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You'll find that life is still worthwhile, if you just smile."
Charlie Chaplin
Timeline
Chromebook Sales Specialist
Premium Retail Services
01.2020 - 06.2023
Sales Representative/Customer service Representative
MarketSource
10.2019 - 01.2020
Shift Manager
McDonald's
02.2019 - 01.2020
Retail Sales Representative
AT&T
02.2018 - 10.2018
Bank Teller
KeyBank
09.2017 - 02.2018
Breakfast Coordinator
Burger King
03.2014 - 09.2017
High School Diploma -
Niagara Falls High School
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