Jesse Rodriguez
Whittier,CA
Summary
Driven leader with a proven track record at Walmart, adept in people management and problem-solving. Excelled in enhancing team collaboration, boosting customer satisfaction, and streamlining operations for efficiency. Skilled in safety processes and staff training, with a knack for fostering strong client relationships and a safe work environment.
Overview
7
7
years of professional experience
Work History
Team Leader
Walmart
08.2019 - 04.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Automotive Technician
Jiffy Lube
08.2016 - 08.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Monitored and maintained accurate inventory levels to support optimal stock management and reduce discrepancies.
- Oversaw store opening and closing procedures, ensuring compliance with security protocols and operational standards.
- Assisted and learned under a senior mechanic, proactively expanding technical knowledge and skills to enhance job performance.
Receptionist
Dr. Ha’s
05.2014 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate Of Business Administration - Business
Rio Hondo College
Whittier, CA05.2023
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
- Safety processes and procedures
- Shift Scheduling
- Time Management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Team Leader
Walmart
08.2019 - 04.2021
Automotive Technician
Jiffy Lube
08.2016 - 08.2019
Receptionist
Dr. Ha’s
05.2014 - 08.2014
Associate Of Business Administration - Business
Rio Hondo College