JESSE RODRIGUEZ
Rancho Cucamonga,California
Summary
Customer Service professional with 8+ years of experience in a mentoring and leadership role. Looking to leverage my knowledge and experience into a challenging position.
Overview
13
13
years of professional experience
Work History
Package Handler
UNITED PARCEL SERVICE, INC
Ontario, CA
08.2020 - 08.2021
- Perform warehouse activities including lifting and loading packages onto company truck.
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
- Ability to maintain a high level of proficiency in a fast pace work environment.
- Executed warehouse tasks implementing safety procedures based on company guidelines.
- Operate company equipment including scanner, lifts, and conveyor belt.
- Protected company inventory by maintaining and organizing storage areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Resolved conveyor system issues by clearing jams and blockages.
- Braced, padded and supported shipments to prevent shifting and damage.
Front Desk Lead
FAIRFIELD INN & SUITE’S
WEST COVINA, CA
02.2018 - 05.2020
- Facilitated front desk operations for busy high-volume hotel.
- Initiate shift, delegate workload and audit accounting & finance using FOSSE.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Provided lead expertise including training to all shifts including night audit.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
Cashier/Shift Manager
FLAME BROILER
RANCHO CUCAMONGA, CA
09.2012 - 01.2018
- Ensured quality control, maintain overall restaurant hygiene, and communicate with customers about how to improve the customer experience.
- Operated cash register, collected payments and provided accurate change.
- Processed orders accurately and promptly to prevent long customer wait times.
- Processed 100+ transactions per day with exceptional accuracy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Greeted customers promptly and responded to questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Teacher’s Aide
WATER OF LIFE
FONTANA, CA
08.2010 - 02.2011
- Implemented lesson plans that increased student engagement.
- Encouraged team building activities that enhanced student motivation and teamwork.
- Supervised daily activities for students in a secure environment.
Warehouse Technician
ALL IN ONE FURNITURE
FONTANA, CA
01.2009 - 02.2010
- Managed inventory in warehouse.
- Assembled furniture using hand and power tools.
- Performed sales and marketing activities.
- Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
Education
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA06.2011
Certificate - Arc Welding
Welding Certification Center
Pomona, CASkills
- Customer service
- Skilled with hand and power tools
- Accounting
- Credit
- Finance
- Inventory
- Team building
- Marketing
- Microsoft Office
- Outlook
- Word
- Safety
- Answering phones
- Payment processing
- Schedule coordination
- Scanner operations
- Credit and cash transactions
- Package loading
- Merchandise tracking
References
References
CHRISTINA BELVEDERE, GENERAL MANAGER
Brighton Management
3211 E Garvey Ave N, West Covina, CA 91791
C.belvedere@brightonmgtllc.com
(909) 781-3409
KENNY CHIU, ASSISTANT MANAGER
Brighton Management
3211 E Garvey Ave N, West Covina, CA 91791
(626) 353-4227
JAMIE LEE, MANAGER & OWNER
Flame Broiler
11563 Foothill Blvd # 105, Rancho Cucamonga, CA 91730
(213) 220-5565
Timeline
Package Handler
UNITED PARCEL SERVICE, INC
08.2020 - 08.2021
Front Desk Lead
FAIRFIELD INN & SUITE’S
02.2018 - 05.2020
Cashier/Shift Manager
FLAME BROILER
09.2012 - 01.2018
Teacher’s Aide
WATER OF LIFE
08.2010 - 02.2011
Warehouse Technician
ALL IN ONE FURNITURE
01.2009 - 02.2010
High School Diploma -
Etiwanda High School
Certificate - Arc Welding
Welding Certification Center
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