Jesse Rodriguez
Eagle Pass,TX
Summary
Dynamic hospitality professional with extensive experience at Holiday Inn Express, excelling in customer service and cash handling. Proven ability to resolve guest issues swiftly, ensuring satisfaction and loyalty. Bilingual in English and Spanish, adept at managing front desk operations while maintaining strong time management skills in fast-paced environments.
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, and customer inquiries effectively.
Overview
21
21
years of professional experience
Work History
Front Desk Clerk
KLEC
07.2018 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Night Auditor
Holiday Inn Express Hotel
04.2009 - 06.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Tote Make Up
Seneca Foods
06.2004 - 09.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
CC Winn
Eagle Pass, TX05-2006
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Cash handling
- Fluent in English and Spanish
- Front desk management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Clerk
KLEC
07.2018 - Current
Night Auditor
Holiday Inn Express Hotel
04.2009 - 06.2018
Tote Make Up
Seneca Foods
06.2004 - 09.2007
High School Diploma -
CC Winn
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