Jesse Rollner
Ridge,NY
Summary
Dynamic Operations Specialist with a proven track record at Epic Metal Products, enhancing operational efficiency through strategic project management and cross-functional communication. Skilled in logistics coordination and problem-solving, I successfully streamlined inventory processes, boosting customer satisfaction and reducing discrepancies, while fostering a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Operations Specialist
Epic Metal Products
05.2014 - 12.2025
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Coordinated cross-departmental communication to improve operational efficiency and workflow integration.
- Implemented quality control measures to ensure compliance with industry standards and enhance product reliability.
- Collaborated with suppliers to negotiate terms that improved procurement processes and reduced lead times.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Optimized supply chain logistics to improve delivery times and reduce transportation costs.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Warehouse Manager
Hughes Plumbing Supply
04.2007 - 11.2013
- Oversaw daily warehouse operations, ensuring timely order fulfillment and inventory accuracy.
- Trained and mentored staff on safety protocols and operational best practices.
- Managed inventory control systems, optimizing stock levels and minimizing discrepancies.
- Coordinated logistics for inbound and outbound shipments, improving delivery schedules.
- Collaborated with sales teams to align inventory management with customer demand forecasts.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
Education
No Degree -
SUNY College At New Paltz
New Paltz, NYHigh School Diploma -
Sachem High School
Ronkonkoma01-1994
Skills
- Team leadership
- Operations management
- Project management
- Logistics management
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Excellent communication
- Team building
- Vendor management
- Microsoft Excel / Word
- Podio & Trello project management software
- Shipstation
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Operations Specialist
Epic Metal Products
05.2014 - 12.2025
Warehouse Manager
Hughes Plumbing Supply
04.2007 - 11.2013
No Degree -
SUNY College At New Paltz
High School Diploma -
Sachem High School