Jesse Roque
SAN ANTONIO,Texas
Summary
Flooring professional with robust background in floor tiling, known for delivering top-notch results. Skilled in surface preparation, tile installation, and grout application, with keen eye for detail. Effective team collaborator, adaptable to changing project requirements, and committed to achieving high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Laborer
The Grout Medic
San Antonio, TX
05.2025 - Current
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Shift Leader
Wingit Wings to Go
11310 Culebra Rd Unit110 San Antonio, TX
01.2024 - 04.2025
- I was the only person on shift most of the days i worked and my duties in this job was to cook clean and take care of customers up front while ringing them up on the POS.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Shift Leader
Sipit Daquiris to Go
11310 Culebra Rd Unit 110 San Antonio, TX
11.2022 - 04.2025
- Served daiquiris through the drive through window as well as took care of guest inside the store up front.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Took care of the whole store being the only person on shift.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Online Personal Shopper
Walmart
1515 S Ellison Dr San Antonio, TX
06.2022 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Assistant Supervisor
Sea World
10500 SeaWorld Dr San Antonio, TX
06.2021 - 06.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
Education
High School Diploma -
Oliver Wendell Holmes Highschool
06-2021
Skills
- Problem-solving
- Communication
- Customer Service
- Adaptability
- Team-oriented and dependable
- Patience and tolerance
Certification
I am TABC and Food Handlers certified as well.
Timeline
Construction Laborer
The Grout Medic
05.2025 - Current
Shift Leader
Wingit Wings to Go
01.2024 - 04.2025
Shift Leader
Sipit Daquiris to Go
11.2022 - 04.2025
Online Personal Shopper
Walmart
06.2022 - 10.2022
Assistant Supervisor
Sea World
06.2021 - 06.2022
High School Diploma -
Oliver Wendell Holmes Highschool