Jesse Rowland
New York
Summary
Throughout my career to date I have consistently demonstrated an ability to use initiative and resourcefulness to take on new challenges in the workplace whilst making a positive contribution to every team and project I have been involved in. I have developed a versatile skill-set, a determined work ethic, and a proactive and positive approach to work. I am now looking to for a challenging new fundraising role that will push me to take greater responsibility for my own success, whilst affording me the opportunity to continue to develop both personally and professionally.
Customer relations professional with solid background in driving customer engagement and loyalty. Known for fostering collaborative team environment to achieve company objectives. Reliable and adaptable, with strong communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Global Head of Customer Success
Igloo Vision
New York, NY
04.2025 - Current
- Led customer engagement initiatives, enhancing communication strategies across multiple channels.
- Developed and implemented customer feedback mechanisms to drive satisfaction improvements.
- Oversaw resolution of escalated customer issues, ensuring timely and effective solutions.
- Analyzed customer data trends to inform strategic decision-making and service enhancements.
VP Business Development
Igloo Vision
New York, NY
01.2021 - 04.2025
- Developed and implemented strategic initiatives to enhance operational efficiencies.
- Led cross-functional teams to drive innovative solutions in immersive technology projects.
- Fostered partnerships with key stakeholders to align on project objectives and outcomes.
- Oversaw budget management and resource allocation for multiple high-impact projects.
Head of Business Development
Igloo Vision
New York, NY
03.2019 - 01.2021
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Identified new business opportunities through market analysis and competitive research.
- Led cross-functional teams to execute business development initiatives and achieve organizational goals.
- Implemented sales strategies that improved client engagement and retention rates.
Senior Business Development Manager
Igloo Vision
London
12.2016 - 03.2019
- Developed strategic partnerships to enhance market presence and drive business growth.
- Analyzed market trends to identify new opportunities for revenue generation.
- Led cross-functional teams to execute business development initiatives effectively.
- Established and maintained relationships with key stakeholders to foster collaboration.
Project Manager
Igloo Vision
London
12.2015 - 12.2016
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocations to ensure alignment with strategic goals.
- Implemented risk management strategies to identify potential issues and mitigate project risks effectively.
- Streamlined communication processes among stakeholders, enhancing collaboration and transparency throughout projects.
Major Gifts Fundraising Assistant
King’s College London
London, UK
06.2014 - 12.2015
- Working in a high performing team of Major Gift Fundraisers to generate six and seven figure gifts in support of a range of university and health focused priority projects as well as donor led initiatives.
- Compose, edit and proof read a wide range of fundraising communications appropriate for a variety of audiences, including project proposals, stewardship and cultivation letters, concept notes, as well as meeting and trip briefing documents.
- Support with the planning and execution of international trips by contacting prospects to request meetings, coordinating complex travel arrangements, producing trip briefings and travel packs, and writing follow up correspondence.
- Manage prospect research projects to identify potential donors for specific projects. Recent examples include: a project focused on Southeast Asian cultural philanthropists and a systematic review of the Fellows of King’s College (FKC’s).
- Use fundraising database software (The Raiser’s Edge) to record fundraising activity, report on income, conduct prospect research, assist with prospect portfolio management, and report on monthly team performance metrics.
- Manage stewardship and fundraising events. Responsible for pre-event planning, preparation of briefings for senior attendees, liaising with internal and external stakeholders to coordinate logistics, and representing the College during the event.
- Work closely with the Principal’s office, and senior members of faculty to coordinate events, trips and meetings.
- Liaise with teams across the department including: Finance and Analysis, Gift Processing, Strategy and Operations, Stewardship, and members of faculty to oversee the processing of major gifts and disbursal of funding.
- Update and maintain the integrity of the team’s expenditure tracker to allow accurate analysis of budget allocation and requirements.
- Represent the team on a number of cross-departmental working groups including; RE Champions, Change & Culture Working Group, Sustainability Champions.
- Leveraged personal networks to gain introductions to a number of potential donors and influencers.
Researcher
Eames Consulting Group
London, UK
03.2013 - 06.2014
- Working as a researcher for a market-leading executive search and selection company specialising in the Actuarial Life Insurance, Pensions and Investments Markets.
- Proactively identify and frequently engage with active and passive candidates through direct marketing and face to face meetings to develop lasting relationships.
- Provide support to senior consultants by arranging client and candidate meetings, scheduling and conducting candidate assessments, composing and managing a high volume of email correspondence, generating leads for new business opportunities.
- Produce and post advertisements within financial services publications and websites.
- Create and maintain company pages on social networking sites.
- Produce and distribute a monthly insurance newsletter (sent to over 1,300 recipients).
- Manage financial reporting to accurately depict monthly results of the business line.
CELTA English Language Teacher
Incredible English
Goa, India
02.2012 - 11.2012
- Worked as a language teacher at a residential international language school providing communicative language programmes to multilingual groups of adult students.
- Plan, prepare and deliver language lessons to classes of up to 15 adult students.
- Provide one-to-one tuition and specialist subject classes.
- Contribute to syllabus and programme development.
- Organise and coordinate extracurricular group activities and social events.
- Assist reception team with administration, bookings and enquires.
- Manage and develop teaching resources.
Charity Fundraiser
Pell and Bales
Brighton, UK
11.2011 - 02.2012
- Worked as a telephone fundraiser on behalf of major charities including WWF, Save the Children and Cancer Research UK. Liaised with existing and potential supporters to build lasting relationships, inform donors of campaign progress and generate financial support.
- Developed excellent call handling skills and telephone manner.
- Consistently achieved campaign targets.
Education
BA (Hons) - International Development
University of Sussex
06-2011
A / AS levels - undefined
Bishops Castle Sixth Form College
06-2006
GCSEs - undefined
Bishops Castle Community College
06-2004
Skills
- Attended a number of in-house training courses provided by King’s College London including: Effective and Assertive Communication (full day), Intermediate Excel (full day), Editing and Proofreading (full day), Minute Taking (2 hours), Financial Regulation (2 hours)
- Proficient with Microsoft Office suite including Word, PowerPoint and Excel
- Intermediate level of Spanish language
- Full clean driving licence
- CRM software
- Sales management
- Customer satisfaction
- Client onboarding
- Client retention
- Problem-solving
- Customer relationship management
- Negotiation and conflict resolution
- Project management
- Onboarding and orientation
- Process improvement
Certification
(CELTA) Certificate in English Language Teaching to Adults. St-Giles - Brighton. Accredited by The University of Cambridge.
Interests
I have played bass guitar for over nine years, working collaboratively with many musicians during this time to write, record, and perform music of various genres at concerts and music festivals throughout the UK, I am an enthusiastic photographer, and like to combine this interest with international travel where possible, I am a member of the King’s softball team, and a King’s five-a-side football team that play on a weekly basis, I also enjoy playing tennis, cycling, snowboarding, and most other outdoor activities
Timeline
Global Head of Customer Success
Igloo Vision
04.2025 - Current
VP Business Development
Igloo Vision
01.2021 - 04.2025
Head of Business Development
Igloo Vision
03.2019 - 01.2021
Senior Business Development Manager
Igloo Vision
12.2016 - 03.2019
Project Manager
Igloo Vision
12.2015 - 12.2016
Major Gifts Fundraising Assistant
King’s College London
06.2014 - 12.2015
Researcher
Eames Consulting Group
03.2013 - 06.2014
CELTA English Language Teacher
Incredible English
02.2012 - 11.2012
Charity Fundraiser
Pell and Bales
11.2011 - 02.2012
A / AS levels - undefined
Bishops Castle Sixth Form College
GCSEs - undefined
Bishops Castle Community College
BA (Hons) - International Development
University of Sussex
Additional Experience and Achievements
- Apr 2015 CASE Spring Institute in Educational Fundraising. Attended a week-long conference focused on fundraising in the higher education sector with an intensive programme of plenary lectures and workshops.
- 2008 – 2011 Active member of a number of student societies including STAR (Student Action for Refugees) and War on Want.
- 2006 – 2008 RLSS Institute of Qualified Lifeguards, National Pool Lifeguard Qualification (Level 2).
- 2006 - 2008 Assistant-treasurer of Co-Create International. Chaired meetings, managed finances and organised regular concerts and workshops for an organisation working with young people in the local community.
- 2005 - 2006 Deputy Head Boy of Bishops Castle Community College. Attended governors meetings as a student representative and acted as an ambassador for the college to prospective students.
- 2005 - 2005 Shropshire Millennium Volunteer Award. Completed two hundred hours of voluntary work with an environmental conservation project.