Jesse Ruelas
Los Angeles,CA
Summary
Reliable property maintenance worker known for exceptional problem-solving skills and customer relationship management. Committed to maintaining safe, functional properties through routine inspections, timely repairs, and proactive landscaping management.
Overview
1
1
Language
32
32
years of professional experience
Work History
Property Maintenance Worker
Self-employeed
Los Angeles
04.1994 - Current
- Performed routine inspections to identify maintenance needs and issues.
- Repaired plumbing systems including faucets, toilets, and leaks.
- Conducted electrical repairs for lighting and outlet functionality.
- Replaced worn or damaged flooring materials with appropriate alternatives.
- Provided emergency repairs to ensure safety and functionality of properties.
- Resolved service requests from tenants, improving satisfaction and quality of living. from tenants in a timely manner.
- Repaired broken windows, doors, walls, floors, ceilings, roofs, and other building components.
- Executed routine inspections of building exteriors, identifying and addressing maintenance issues proactively.
Customer Service Supervisor
Homedepot
Los Angeles, California
08.2016 - 04.2022
- Supervised daily operations of customer service team and department.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Trained staff on product knowledge and customer engagement techniques.
- Resolved escalated customer issues with effective communication strategies.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Implemented process improvements to enhance customer satisfaction levels.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Coordinated scheduling and staffing to meet department needs efficiently.
- Conducted regular performance evaluations and provided constructive feedback.
- Evaluated employee job performance and motivated staff to improve productivity.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Collaborated with management to develop training programs for new hires.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
OSHA Machinery Safety Operator - Roofing/hvac
La Trade Tech
Los Angeles, CaliforniaSkills
- Plumbing repairs
- Electrical maintenance
- Flooring installation
- Routine inspections
- Handyman services
- Landscaping maintenance
- Customer management
- Team leadership
- Critical thinking
- Problem solving
- Reliability
Languages
Spanish
Professional
Accomplishments
- Have received numerous awards and recognition for excellence and dedication to customer engagement and satisfaction
Timeline
Customer Service Supervisor
Homedepot
08.2016 - 04.2022
Property Maintenance Worker
Self-employeed
04.1994 - Current
OSHA Machinery Safety Operator - Roofing/hvac
La Trade Tech