Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Jesse Rufin

Miami,FL

Summary

Detail-oriented Customer Service Agent with 10+ years of hands-on experience in scheduling appointments, hospitality, handling phone calls, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, hardworking, problem solving, and the ability to prioritize work, multitask, and manage time efficiently.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Oncology Customer Care

Baptist Health South Florida
01.2025 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Inspector

Best Rebuilt Specialist
08.2016 - 01.2022
  • Developed and maintained a database of inspection results.
  • Successfully inspected over 5,000 vehicles for safety and performance issues.
  • Assisted in the training of new inspectors.
  • Performed inspections on vehicles to ensure adherence to all applicable laws and regulations.
  • Demonstrated knowledge of vehicle safety standards and regulations.
  • Researched and identified potential problems with vehicles.
  • Wrote detailed reports of vehicle inspections for customers.
  • Maintained accurate records of inspected vehicles and their repair.
  • Calculated bills for services rendered, collecting and processing customer payments.
  • Managed the front office reception area by cleaning and organizing desk and visitor lobby spaces.
  • Assisted in ordering, receiving, stocking, and distributing office supplies.
  • Provided outstanding customer service while preparing customer contracts and paperwork.
  • Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department.

Receptionist / Call center

Community Medical Group
08.2013 - 08.2016
  • Provided outstanding customer service while preparing customer contracts and paperwork.
  • Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way.
  • Provided quality customer support by following up on customer requests and resolving complaints to promote customer satisfaction and create additional business opportunities.
  • Operated the telephone switchboard, answering and transferring calls (approximately 80-90 per day) and resolving customer queries by providing information regarding appointment.
  • Operated all office equipment, tools, and supplies, performing light cleaning duties as needed.
  • Greeted and welcomed guests, offering a positive first impression of the organization.
  • Complied with procedures, rules, and regulations to maintain a safe and clean reception area.
  • Implemented a new patient tracking system that reduced appointment wait times and significantly improved patient satisfaction scores. (MD FLOW)

Education

High School Diploma -

American Worldwide Academy
Miami, FL
06.2012

Skills

  • Scheduling Appointments
  • Handling Phone Calls
  • Dependable and responsible
  • Computer skills
  • Ordering Office Supplies
  • Conflict resolution
  • Customer Service
  • Patient Interaction
  • Front Desk Operations

Certification

4-40 Florida Insurance License (CSRs)

LANGUAGES

Spanish: Native/ Bilingual (5 out of 5)
English: Native/ Bilingual (5 out of 5)

Timeline

Oncology Customer Care

Baptist Health South Florida
01.2025 - 06.2025

Inspector

Best Rebuilt Specialist
08.2016 - 01.2022

Receptionist / Call center

Community Medical Group
08.2013 - 08.2016

High School Diploma -

American Worldwide Academy