Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSE SANNICOLAS

Leesville,LA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Oreilly Auto Parts
Leesville, LOUISIANA
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with 11 staff member's, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Parts Specialist

Oreilly Auto Pats
Leesville, LOUISIANA
11.2020 - 11.2023
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Adhered to company guidelines for performance and compliance.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.

Senior Battalion Horizontal Construction Manager

HEADQUARTERS HEADQUARTERS COMPANY 4TH ENGINEER BATTALION
Fort Carson, Colorado
07.2017 - 10.2018
  • Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors
  • Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems
  • Inspect or review projects to monitor compliance with building and safety codes, or other regulations
  • Develop or implement environmental protection programs
  • Inspect or review projects to monitor compliance with environmental regulations
  • Implement training programs on environmentally responsible building topics to update employee skills and knowledge
  • Direct acquisition of land for construction projects
  • Requisition supplies or materials to complete construction projects
  • Evaluate construction methods and determine cost-effectiveness of plans, using computers
  • Direct and supervise workers
  • Obtain all necessary permits and licenses

Personnel manager

615TH ENGINEER CONSTRUCTION COMPANY
Fort Carson, Colorado
07.2016 - 07.2017
  • Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems
  • Take actions to deal with the results of delays, bad weather, or emergencies at construction site
  • Obtain all necessary permits and licenses
  • Develop or implement quality control programs
  • Determine labor requirements for dispatching workers to construction sites
  • Evaluate construction methods and determine cost-effectiveness of plans, using computers
  • Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments

Construction Manager

576TH ENGINEER ROUTE CLEARANCE COMPANY
09.2014 - 07.2016
  • Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems
  • Inspect or review projects to monitor compliance with building and safety codes, or other regulations
  • Study job specifications to determine appropriate construction methods
  • Implement training programs on environmentally responsible building topics to update employee skills and knowledge
  • Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts
  • Direct acquisition of land for construction projects
  • Requisition supplies or materials to complete construction projects

Personnel manager

HEADQUARTERS HEADQUARTERS COMPANY 101ST AIRBORNE DIVISION
Fort Campbell , Kentucky
07.2013 - 07.2014
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
  • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
  • Oversee the evaluation, classification and rating of occupations and job positions
  • Contract with vendors to provide employee services, such as food service, transportation, or relocation service

Personnel manager

ALPHA COMPANY WARRIOR TRANSITION BATTALION
Fort Campbell , Kentucky
10.2011 - 07.2013
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management
  • Direct activities of professional and technical staff members and volunteers
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
  • Implement and evaluate staff, volunteer, or community training programs
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively

Human resources recruiter

UNITED STATES ARMY RECRUITING COMMAND
03.2008 - 07.2011
  • Conduct exit interviews and ensure that necessary employment termination paperwork is completed
  • Conduct reference or background checks on job applicants
  • Contact job applicants to inform them of the status of their applications
  • Hire employees and process hiring-related paperwork
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations
  • Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals
  • Schedule or conduct new employee orientations
  • Advise management on organizing, preparing, or implementing recruiting or retention programs
  • Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed
  • Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs

Education

Certificate Of Technical Studies - Human Development

LIVING WORKS
San Antonio, TX
06.2011

Graduate Certificate - Academy of Health Sciences

UNITED STATES ARMY MEDICAL DEPARTMENT CENTER AND S
FORT SAM HOUSTON, TEXAS
11.2011

UNITED STATES ARMY MEDICAL DEPARTMENT CENTER AND SCHOOL - Academy of Health Sciences

FORT SAM HOUSTON, TEXAS
11.2011

Certificate Of Technical Studies - Personnel management

NORTH CENTRAL INSTITUTE
CLARKSVILLE, TENNESSEE
06.2007

UNITED STATES ARMY FIRST RESPONDER COURSE - First responder

FORT CAMPBELL, KENTUCKY
04.2006

US ARMY LEADERSHIP MANAGEMENT DEVELOPMENT COURSE - Personnel management

United States Army Engineer School
FORT LEONARD WOOD, MISSOURI
12.2004

UNITED STATES ARMY CONSTRUCTION EQUIPMENT SUPERVISOR COURSE - Construction Engineering

United States Army Engineer School
FORT LEONARD WOOD, MISSOURI
12.2004

Certificate Of Technical Studies - Ordanance Processing And Shipping Process

UNITED STATES ARMY ORDNANCE SCHOOL
FORT WAINWRIGHT, ALASKA
02.2003

BASIC LEADERSHIP MANAGEMENT COURSE - Leadership management

Primary Leadership Developement Course
FORT CAMPBELL, KENTUCKY
07.1999

UNITED STATES ARMY CONSTRUCTION EQUIPMENT OPERATORS - Engineer Heavy Equipment Operation

United State Army Engineer School
FORT LEONARD WOOD, MISSOURI
01.1998

Skills

  • Customer service
  • Retail operations
  • Operations management
  • Time management
  • Customer relations
  • Troubleshooting skills
  • Construction planning
  • Concrete design
  • Materials testing
  • Surveying techniques
  • Structural analysis
  • Quality control
  • Project management

Timeline

Assistant Manager

Oreilly Auto Parts
11.2023 - Current

Parts Specialist

Oreilly Auto Pats
11.2020 - 11.2023

Senior Battalion Horizontal Construction Manager

HEADQUARTERS HEADQUARTERS COMPANY 4TH ENGINEER BATTALION
07.2017 - 10.2018

Personnel manager

615TH ENGINEER CONSTRUCTION COMPANY
07.2016 - 07.2017

Construction Manager

576TH ENGINEER ROUTE CLEARANCE COMPANY
09.2014 - 07.2016

Personnel manager

HEADQUARTERS HEADQUARTERS COMPANY 101ST AIRBORNE DIVISION
07.2013 - 07.2014

Personnel manager

ALPHA COMPANY WARRIOR TRANSITION BATTALION
10.2011 - 07.2013

Human resources recruiter

UNITED STATES ARMY RECRUITING COMMAND
03.2008 - 07.2011

UNITED STATES ARMY MEDICAL DEPARTMENT CENTER AND SCHOOL - Academy of Health Sciences

UNITED STATES ARMY FIRST RESPONDER COURSE - First responder

Certificate Of Technical Studies - Human Development

LIVING WORKS

Graduate Certificate - Academy of Health Sciences

UNITED STATES ARMY MEDICAL DEPARTMENT CENTER AND S

Certificate Of Technical Studies - Personnel management

NORTH CENTRAL INSTITUTE

US ARMY LEADERSHIP MANAGEMENT DEVELOPMENT COURSE - Personnel management

United States Army Engineer School

UNITED STATES ARMY CONSTRUCTION EQUIPMENT SUPERVISOR COURSE - Construction Engineering

United States Army Engineer School

Certificate Of Technical Studies - Ordanance Processing And Shipping Process

UNITED STATES ARMY ORDNANCE SCHOOL

BASIC LEADERSHIP MANAGEMENT COURSE - Leadership management

Primary Leadership Developement Course

UNITED STATES ARMY CONSTRUCTION EQUIPMENT OPERATORS - Engineer Heavy Equipment Operation

United State Army Engineer School

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