Jesse Santana
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Promotions Team Member
Rolling Hills Casino
12.2023 - 09.2024
- Demonstrated exceptional communication skills while representing brands at various promotional venues.
- Collaborated with marketing department for the successful implementation of promotional campaigns.
- Optimized event performance through diligent tracking and analysis of key metrics.
- Streamlined event setup process, ensuring timely and efficient execution of promotions.
Front Desk Receptionist
Best Western Corning Inn
10.2020 - 12.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Barista
Starbucks
01.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma - undefined
Corning Union High School
Corning, CA05.2020
Skills
- Courteous and Professional
- Payment Processing
- Verbal and Written Communication
- Attention to Detail
- Time Management
Timeline
Promotions Team Member
Rolling Hills Casino
12.2023 - 09.2024
Barista
Starbucks
01.2022 - 08.2022
Front Desk Receptionist
Best Western Corning Inn
10.2020 - 12.2023
High School Diploma - undefined
Corning Union High School
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