Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Shadrix

Dallas,GA

Summary

Dynamic leader and problem-solver with a proven track record for 20 years at Total Off-road and More, enhancing service operations and customer satisfaction. Excelled in team leadership and technical troubleshooting, significantly reducing workplace accidents. Skilled in building trust through exceptional customer service management, fostering team unity, and driving operational efficiency.

Overview

19
19
years of professional experience

Work History

Service Manager

Total Off-road and More
11.2005 - 02.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.

Education

High School Diploma - General Studies

East Paulding High School
Dallas, GA
05.2004

Skills

  • Wired lighting-auxiliary aftermarket and factory on vehicles
  • Wired electric winches on vehicles/trailers
  • Installation of HVAC in cargo vans including wiring of inverters
  • Team leadership
  • Multitasking and organization
  • Customer service
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Documentation and reporting
  • Crew leadership
  • Operational efficiency
  • Policy and procedure enforcement
  • Technical troubleshooting
  • Service and parts teams management
  • Quality control
  • Relationship building
  • Mechanical diagnostics
  • Heavy equipment operation

Timeline

Service Manager

Total Off-road and More
11.2005 - 02.2025

High School Diploma - General Studies

East Paulding High School
Jesse Shadrix