Jesse Sherman
San Antonio ,TX
Summary
Dynamic operations manager with a proven track record at Ellison Insulation, excelling in strategic planning and client relationship management. Successfully implemented cost-saving measures, enhancing efficiency and reducing waste. Known for strong leadership and a customer-oriented approach, fostering team development and achieving high satisfaction rates.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
Diamond SP Services
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Developed and implemented operational strategies to enhance service efficiency and quality.
- Oversaw scheduling, resource allocation, and workflow optimization for team performance.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Maintained inventory management systems to ensure adequate stock levels and minimize waste.
- Established vendor relationships to negotiate favorable terms and enhance supply chain efficiency.
- Analyzed operational data to identify trends, driving continuous improvement initiatives across services.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
Warehouse Worker
Monarch Trophy
11.2025 - 12.2025
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Processed incoming and outgoing shipments, ensuring accuracy in inventory records.
- Maintained cleanliness and organization of work area to promote safety standards.
- Assisted with inventory counts to ensure stock levels met operational needs.
- Collaborated with team members to optimize workflow and improve efficiency.
- Monitored product quality during packing processes, identifying defects for resolution.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Reduced waste, implementing recycling procedures for packaging materials.
- Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
Manager/supervisor
Ellison Insulation
03.2019 - 11.2022
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented workflow improvements to enhance efficiency and reduce downtime.
- Coordinated staff schedules to optimize resource allocation and productivity.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Enforced compliance with company policies and regulatory requirements in all operations.
- Implemented effective cost-saving measures, optimizing resource allocation for maximum profitability without sacrificing product quality or service delivery standards.
- Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.
- Mentored new supervisors joining the team, sharing valuable insights gained from extensive experience in order to facilitate their growth within the company rapidly.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Maintained a comprehensive understanding of industry trends and advancements by attending relevant conferences and workshops, applying this knowledge to refine the team''s strategies for success.
- Championed diversity initiatives within the organization, creating an inclusive atmosphere where all employees were encouraged to contribute their unique perspectives for the betterment of the company as a whole.
- Managed budgets responsibly, ensuring optimal allocation of resources while minimizing unnecessary expenditures.
- Established clear objectives for the team, resulting in improved performance metrics across various projects.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Reduced employee turnover rate by promoting a positive work environment and addressing staff concerns promptly.
- Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
- Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
- Delivered results-driven solutions that addressed specific business needs while adhering to organizational guidelines and industry best practices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Lead Trainer
Haliburton Mud Division
05.2018 - 05.2020
- Developed comprehensive training programs to enhance employee skill sets and operational efficiency.
- Conducted regular assessments to evaluate training effectiveness and adapt content accordingly.
- Facilitated workshops to improve team collaboration and communication across departments.
- Mentored junior trainers, providing guidance on instructional techniques and best practices.
- Collaborated with management to align training initiatives with organizational goals and strategies.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency Number%.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Motivated Number trainees and associates by demonstrating positive attitude to improve productivity.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
- Translated job requirements into training to groom Number employees for next step in career path.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Maintained standardized training programs by providing comprehensive in-house training to Number new employees and Number newly graduated and hired officers.
Shop Forman
Advanced hydrocarbon
08.2009 - 03.2017
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on equipment usage and maintenance procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated scheduling of tasks to optimize resource allocation across multiple projects.
- Monitored inventory levels and facilitated timely procurement of materials and supplies.
- Conducted regular quality inspections to maintain high standards in production output.
- Collaborated with management to develop training programs for new hires, improving onboarding efficiency.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of Number technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Managed materials inside shop and at job locations.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
- Implemented quality control system that significantly reduced number of defective products.
- Coordinated with suppliers to ensure timely delivery of parts, maintaining optimal inventory levels.
- Increased workshop efficiency by implementing streamlined work order processing system.
Education
High School Diploma -
Giddings High School
Giddings, TX06.2001
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Inventory management
- Strategic planning
- Operational reporting
- DOT compliance
- Mechanical recoveries
- Business operations management
- Client relationship management
- Recruiting and hiring
- Risk management
- Cost management
- Vendor negotiation
- Regulatory compliance
- Pricing strategy development
- Cashflow management
- Preventative maintenance
- Strong work ethic
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Materials transport
- Vehicle inspections
- Accurate record keeping
- Safe driving practices
- Order picking and processing
- Load security
- Document management
- Delivery scheduling
- Shipping and packaging
- Attention to detail
- Basic maintenance
- Equipment maintenance
- Emergency response
- Invoice verification
Timeline
Warehouse Worker
Monarch Trophy
11.2025 - 12.2025
Manager/supervisor
Ellison Insulation
03.2019 - 11.2022
Lead Trainer
Haliburton Mud Division
05.2018 - 05.2020
Shop Forman
Advanced hydrocarbon
08.2009 - 03.2017
Owner/Operator
Diamond SP Services
High School Diploma -
Giddings High School