Jesse Shetka
Lake Crystal,MN
Summary
Manager with a proven track record at USPS, adept in postal regulations and enhancing customer satisfaction. Excelled in managing a fleet of 50+ vehicles, leading 80+ employees, and ensuring SOX compliance. Renowned for exceptional leadership skills and problem-solving abilities, consistently achieving operational excellence and budget adherence.
Overview
18
18
years of professional experience
Work History
Postmaster
USPS
01.2022 - Current
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Conduct regular audits for SOX compliance.
- Provide a safe work environment by following national standard operating procedures and conducting regular audits of employee practices to ensure compliance.
- Manage 3 Supervisors of Customer Service (SCS) in daily operations of mail delivery and retail sales. Guide and advise them on scheduling and performance of our 80+ employees.
- Review yearly budgets and assist the SCS to ensure adherence to the allotted budget of operations.
- Recruit, onboard and guide new hires.
- Resolve labor/management relation disputes.
- Manage 50+ vehicle fleet.
- Collaborate with other Postmasters and assist my Post Office Operation Manager with changes within the company.
Supervisor Customer Service
USPS
12.2015 - 01.2022
- Managed daily operations of mail delivery and retail sales, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular daily huddles.
- Monitored performance and provided feedback as needed.
- Conducted performance evaluations for new hires.
- Worked with Unions to manage operations while ensuring compliance with the local and national collective bargaining.
- Disciplined employees as needed.
12R Army Engineer
US Army Reserve
06.2006 - 06.2014
- Interior Electrician
- Used innovative solutions with the resources on hand to achieve mission needs.
- Assisted my Platoon Sargent on daily operations in Iraq, Kuwait and Afghanistan
- Inventory Manager for over $1M
- Trained new soldiers
- Regularly led a team of 4 soldiers and filled in as squad leader to lead a team of 12
Education
High School Diploma -
St. Peter
Minnesota05-2003
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Employee training
- Customer-oriented
- Records management
- Professional demeanor
- Labor relations
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
Timeline
Postmaster
USPS
01.2022 - Current
Supervisor Customer Service
USPS
12.2015 - 01.2022
12R Army Engineer
US Army Reserve
06.2006 - 06.2014
High School Diploma -
St. Peter
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